Fairmont Banff Springs Event Operations Manager

405 Spray Avenue, Banff, AB
Job details

Job Type
Shift & Schedule
12 hour shift
Weekends as needed
Night shift
Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Event Operations Manager

Are you a passionate individual who is looking to take the next step in your career and would like a challenge? Would you like to lead one of the biggest Event Operations Teams within AccorHotels with a solid team of 15 leaders and over 100 colleagues? Is your expectation of a great job defined by action packed days, spontaneity and endless interactions?

What is in it for you:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500 - lifetime), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler (subject to availability)
Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor
What you will be doing:

Reporting to the Assistant Director, Event Operations responsibilities and essential job functions include but are not limited to the following:

Consistently offers professional, engaging and friendly service
Strategize to exceed guest satisfaction results, thrive to grow our colleague engagement and surpass our financial goals during day to day tasks.
Recruitment, mentorship, performance management and development of over 90 Event Service staff
Build and promote positive relationships with all internal and external stakeholders including other departments, colleagues and clients.
Participate in hotel meetings and initiatives, as required
Comment on Forecast and Profit and Loss analysis
Ensure attendance at pre-conference meetings and develop strong relations with on-site clients ensuring every need is anticipated
Assume responsibility for all banquet facilities, including cleanliness, repair and maintenance, reporting any deficiencies required
Direct the daily operations in over 76 000 square feet event space
Lead catering events off property
Participate and guide departmental monthly meetings
Ensure process efficiencies
Maintain the strictest confidentiality at all times on all matters pertaining to management, staff and any associated food and beverage matters
Convey passion and enthusiasm to the Guests and our Banquet Team.
Coordinate with the Conference Services Team and Culinary to ensure timelines are met and dietary needs are covered.
Demonstrate flexibility and the ability to problem solve and communicate effectively
Act as someone that embraces change and understands it as a reality and necessity to make our hotel grow and compete within the market
Actively look both inside and outside the industry for trends and best practices
Other duties as assigned


Your experience and skills include:

Minimum 4 years’ experience in Food and Beverage Management including minimum 1 year in a banquet/event/conference setting in a full service four (4) or five (5) diamond property
Culinary and beverage knowledge required
“Proserve” Certified
Results oriented with the ability to be flexible, work well under pressure and be accountable to make sound, thoughtful business decisions
Creative and effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive, energy, and determination
Must be computer literate with working knowledge of Excel, MS Word, PowerPoint, Access, and Windows programs
Highly organized individual with the ability to handle numerous tasks at one time
Knowledge of Fairmont Hotels Sales and Catering System, Property Manager, Birchstreet, Silverware, Avero – all regarded as helpful assets
The ability to delegate tasks to team members and facilitate their completion
Schedule flexibility, including early mornings, late nights, weekends, holidays, etc. for 3-12 hour shifts.
Constant standing and walking through shifts
Ability to lift up to 50lbs, and push up to 200 lbs on a daily basis
Sitting for extended periods of time
Kneeling, pushing, pulling and lifting on a daily basis
Occasional ascending or descending ladders, stairs and ramps
Ability to multitask, maintain focus and calm when presented with stressful situations.

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit www.banffspringsjobs.com

Popular in Canada's National Parks

Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff, Alberta's Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff Alberta's Seasonal Employment

Many positions in Banff are seasonal, with higher demand during the summer and winter months when tourists visit for outdoor activities, skiing, and sightseeing.

Banff National Park's Employmment Accommodations

The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff, Alberta's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

Jobs in the Community of Banff, Alberta

The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.

Transportation in and Around Banff, Alberta

Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.