Canalta Lodge Front Desk Agent

Canalta Lodge
545 Banff Ave, Banff, AB
$16.50–$17.75 an hour - Full-time, Part-time
Job details

$16.50–$17.75 an hour
Job type
Shift & schedule
8 hour shift
Evening shift
Day shift
Monday to Friday
The Hotel Front Desk Agent will be responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Other duties will include registering guests, making and modifying reservations, acting as hotel operator, and performing concierge duties. The Hotel Front Desk Agent must possess a positive and upbeat personality with a desire to deliver outstanding guest service to our guests. The Hotel Front Desk Agent must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external Guests.

Core Competencies

Customer Focus
Energy & Stress
Quality Orientation
Problem Solving
Accountability and Dependability
Job Duties

Greet guests with a smile and answer their questions as required.
Responsible for checking guests in and out of the Hotel.
Issues room keys, information about the resort and restaurant and our facilities
Answers various questions from guests.
Computes bills, collects payment and makes change for guests.
Runs various reports on the computer for management.
Count and verify cash, shift activity, keys etc.
Check all unresolved departures.
Review service requests for arrivals.
Ensure front desk is stocked with any item’s guests may require before housekeeping leaves for the day
Complete welcome calls.
Clean and tidy front desk area.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
Take and record telephone, e-mail, or written message for staff members.
Job Types: Full-time, Part-time
Part-time hours: 24-40 per week

Salary: $16.50-$17.75 per hour


Company events
Discounted or free food
On-site gym
On-site parking
Store discount

8 hour shift
Day shift
Evening shift
Monday to Friday
Supplemental pay types:

Bonus pay
Commission pay
Overtime pay
Ability to commute/relocate:

Banff, AB: reliably commute or plan to relocate before starting work (required)

Customer service: 1 year (preferred)
Work Location: In person