Canada Goose Brand Ambassador Experience

 Canada Goose Inc.
317 Banff Ave, Banff, AB

Job details

Job type
Company Description

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Job Description

Position Overview:

The Brand Ambassador, Experience is accountable for creating and providing outstanding experiences that allows customers to continuously conquer the outdoors! They will assist in the execution of store functions in relation to customer experience, while ensuring excellence in all areas.

What You’ll Do:

Achieve or exceed personal sales targets and productivity standards
Build a positive store environment through effective communication, collaboration and partnership with the management team
Attend and participate in all store meetings, events and product knowledge sessions
Assist in driving our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction, average unit retail etc.
Contribute to the store's Units per Transaction (UPT) by introducing new, underperforming and strategic categories
Develop, maintain and drive personal customer relationship management (CRM) through clienteling and after sale customer engagement
Leverage in store elements to provide a memorable customer experience and promote repeat purchase
Follow all store operating procedures to minimize store shrink
Handle all Point of sale (POS) transactions in compliance with company standards
Support in the overall upkeep of physical store maintenance and standards
Maintain Visual Merchandise directives

Let’s Talk About You:

Minimum 2 years of customer service experience, preferably in the apparel retail industry
Proven record of successful sales performance
Previous experience working with affluent and luxury brands in high traffic locations
Strong time management and multi tasking skills
Ability to work efficiently in a fast-paced and team orientated environment
Good understanding of CRM tools/processes
Excellent communication and social skills
Basic skills in Microsoft Office, specifically, Word and Excel
Bonus points for proficiency in another language

Additional Information

What’s in it For You?

A company built on Canadian roots and heritage
Your work is recognized with a comprehensive and competitive Total Rewards Program
Opportunities for career growth through numerous internal and external programs
Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
Inspiring leaders and colleagues who will lift you up and help you grow
We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at