Banff Pursuit Sightseeing Tours Host

(Summer 2023)
Pursuit Collection
100 Gopher St, Banff, AB
Full-time, Seasonal

Job details

Job type
What will be your daily pursuit?:
Ensuring unforgettable experiences for guests on full day excursions throughout the iconic Canadian Rockies.

This fun, summer job is based out of Banff with an immediate start date, ending October 31st.
What perks can you expect?:
Work in a dynamic, culturally diverse team from around the globe
Work experience in an iconic, unforgettable, and inspiring location
Free access to Pursuit attractions for staff and family, send a friend at half the price!
Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
The chance to work in an inclusive culture and make life-long friends
Access to subsidized mental health and wellness resources
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?:
Working as a team with the Driver, the Host Guide coordinates refreshments, guest safety and provides commentary
Escorting and providing limited commentary to the guests when leaving the bus
Meet and greet guests at place of tour origin
Assist driver with luggage storage and handling
Responsible for on-board refreshments stock control; garbage and recycling disposal
Provide informative answers about Pursuit and its attractions
Provide on-board refreshments to all guests; regularly check on guests throughout the tour to meet their needs
Communicate via phone or radio to attractions, places of interest to inform them on estimated time of arrival
Coordinate with the Bus Director on passenger manifests, missed shows, bus breakdowns, etc
Ensure that each customer interaction is friendly, courteous, and professional
Represent Pursuit professionally in all communications relating to clients/guests, suppliers, products and co-workers
Direct all clients and guests to the appropriate locations
Resolve customer service problems by tracing source, then finding and recommending alternatives
Follow up all problems with the goal of preventing a recurrence
Relay appropriate problems to supervisor with potential solutions
Maintain current and accurate knowledge of all of Explore Rockies products and website
Keep up to date with changes to computer systems or any communication systems
Maintain professional conduct and appearance at all times
Foster a friendly environment and keep the Activity Centre and other Brewster property clean and organized
Uphold the “Always Honest” values
What skills and experience do you need for this job?:
An active interest in the Canadian Rockies
Possesses organizational skills
Effective communication skills
Secondary language skills are an asset
Strong customer service skills and attention to detail
Basic mathematical and literacy skills
Time management and ability to multi-task
Mature and possess a proven ability or desire to work effectively in a fast-paced team environment
Able to work independently, be self-motivated and self-regulated
Ability to take initiative and anticipate needs
Ability to effectively problem solve in a timely manne
Cash handling experience
Public speaking experience an asset
First Aid qualification an asset
Physical demands including constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to 50 lbs.
What will your work environment be like?:
Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
Independent. You’ll spend your days in and around national parks.
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.
EEO Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.