Banff Open Top Tours Ticket Agent

(Summer 2023)
Pursuit Collection
100 Gopher St, Banff, AB
Full-time, Seasonal

Job details

Job Type
What will be your daily pursuit?:
As an Open Top Touring agent – you are the face of Open Top Touring in many ways. You will be the first person our guests see when they come to check in or book with us and the person that welcomes them back after their tour. You will be a source of information for our guests and our team alike. You are an organized, people person that keeps everything on track.
What perks can you expect?:
Work in a dynamic, culturally diverse team from around the globe
Work experience in an iconic, unforgettable, and inspiring location
Free access to Pursuit attractions for staff and family, send a friend at half the price!
Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
The chance to work in an inclusive culture and make life-long friends
Access to subsidized mental health and wellness resources
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?:
Be prepared for a fast-paced work environment with changing conditions
Demonstrate a positive attitude and good communication skills
Ensure that a high level of customer service is given to each guest
Working in a team environment as well as independently
Welcome and inform all Open Top guests; answer emails and phone calls as needed
Operate all POS systems for bookings, ticketing & retails; handle cash and credit transaction
Understand and promote all products, services and policies offered by Pursuit BJC
Assist Drivers with guest experience before and after tours
Supporting timely tour departure in line with schedule
What skills and experience do you need for this job?:
Previous customer service experience preferred
Friendly & outgoing personality
Able to work in a team environment as well as independently
Attention to detail and good communication skills
Cash handling & POS experience an asset
Strong customer service skills
Second language an asset
Basic computer literacy
To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
What will your work environment be like?:
This fun summer job runs until October, 2023.
Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
Independent. You’ll spend your days in and around national parks
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes the role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.
EEO Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.