The Alpine Club of Canada


Banff, AB•Remote
$175 a day - Full-time
Job details

Salary
$175 a day
Job type
Full-time
Shift & schedule
10 hour shift
Day shift
Application Details
Cover letter
Position Title: Service Team Member


Classification: Full-Time, Temporary (10 days on, 4 days off rotation)


Wage: $175 per day plus gratuities.


Benefits: lodge accommodation and food included at no charge.


Application Closing Date: Open until filled.

Start Date: Monday, August 28, 2023.


End Date: Thursday, October 5, 2023.

Location: Backcountry hut at Shadow Lake Lodge, Banff National Park

Responsibilities:

Providing information about the lodge, the services, and activities available in the area.
Cleaning, dishwashing, stocking and maintaining lounge spaces, lodge cabins and washrooms.
Helping prep, serve, and host meals/beverages for guests.
Assisting management in preparing bills and reviewing accounts with guests.
Reports directly to the Lodge Manager.
Works closely with service team peers, Guest Services Manager and Chef to ensure smooth, quality service for guests.
Other duties as assigned.

Skills & Qualifications:

Be outgoing and friendly.
Experience hiking or biking.
Possess excellent interpersonal teamwork skills.
Be able to work without access to the internet for the duration of your shift at the lodge.
Be proactive with the ability to think and work independently.
Have a background in lodge hospitality, fine dining and/or adventure tourism –
Have outstanding communication skills – be able to collect and act on feedback in an effective and timely manner.
This job is in a remote area of Banff National Park. Accommodation is provided on shift, as well as lodging at our Canmore ACC Hostel (subject to availability and nominal fee) off shift. Employees are responsible for getting themselves to and from the lodge for work shifts.


About the ACC: The ACC is a not-for-profit organization established in 1906 that has grown to include 33 backcountry huts and 25 volunteer-run sections across the country. We also organize seasonal programs, such as our annual General Mountaineering Camp, as well as Shadow Lake Lodge and our hostel in Canmore. We have a rich history in Canadian Mountaineering and a dynamic team at the office to manage our diverse portfolios. Shadow Lake Lodge is the ACC’s only full-serviced backcountry accommodation. Shadow Lake Lodge, located in the backcountry of Banff National Park, is an excellent base for hiking and exploration. Comfortable lodging in private cabins and hearty, healthy, gourmet meals, along with the hospitality of the ACC create a memorable experience for every guest.


Position Overview: Must love the outdoors and working in a remote location! We are looking for reliable individuals with guest service skills who will assist with various duties during our upcoming fall season at Shadow Lake Lodge. You will be on a team with other like-minded individuals to help with food service, food prep, housekeeping and delivering excellent customer service. You will be an important part of the overall operations at the lodge and will continue to provide the exemplary service levels that have come to be expected by returning and first-time guests.


This is a seasonal job opportunity. The SLL fall season runs from September 1st - October 5th, 2023. Daily rate of pay is based on a 10-hour day, worked as a split shift. Shifts are typically 10 days on, 4 days off.

How to Apply: Please Click “Apply for This Job” and upload your cover letter and resume. To help us learn more about you, in your cover letter please clearly detail the following:

Why you want to work as a Service Team member for Shadow Lake Lodge, ACC.
What interpersonal qualities you have that would make you a great addition to our team.
The technical highlights of your experiences that would make you a great fit for this role.

The Alpine Club of Canada is an inclusive and equal opportunity employer. All applicants will be considered for employment without attention to age, colour, race, gender, ancestry, ethnic origin, disability, or sexual orientation. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, hr@alpineclubofcanada.ca.


Prior to receiving an offer of employment, the successful candidate will be required to submit copies of all required certifications and documentation, including a. criminal records check. The Alpine Club of Canada wishes to express our appreciation to all applicants for their interest and effort to in applying for this position. However, only those candidates selected for interviews will be contacted.