Sunshine Village Staff Accommodation Assistant Supervisor

Sunshine Village Corporation

Banff, AB

Job details
Job type
Full Job Description
Why join us?
We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information...

The Perks:
FREE - Your staff pass is your ticket to ride Sunshine!
Ski & Ride – Free days & discounts at resorts across Canada
Staff Events – Staff parties, BBQs, spring night skiing, dog sledding, ice climbing & more
Career – Recognition programs & Career development opportunities
Wellness – discounted fitness passes, yoga, onsite support & professional support
Onsite discounts – Food & beverage, retail, & hotel stays
Exclusive deals – Brand-named gear & local businesses
And much, much more!
(15) Staff Accommodation - Assistant Supervisor

The Staff Accommodation Assistant Supervisor works in all aspects of housing for those who engage in the unique experience of both working and living at Sunshine Village. This role excels at being a strong company leader and liaison for residents, ensuring policies are followed while promoting a positive living and working environment. The Assistant Supervisor reports to the Staff Accommodation Supervisor and the HR Management Team and liaises frequently with Sunshine and food and beverage teams who have employees (or contractors) living or working in Staff Accommodation.
Job Functions
The primary function of this role is to ensure the Staff Accommodations and people living, and working, in them, run smoothly, and this can include scheduling, allocating work, and when required, carrying out the duties and responsibilities of RAs and the Resort Services/Staff Accommodation custodial teams.
Providing excellent service to all residents, employees, and third parties utilizing Sunshine’s staff accommodation.
o Ensuring accurate and complete documentation is received from residents and/or third-party coordinators.
o Coordinating available housing, transfers, and completing room inspections on arrival and upon move out.
o Adhering to the standards outlined in the Staff Accommodation Licence of Occupation.
o Maintaining an inventory of furniture and amenities.
o Collaborating with Supervisor, Security, HR, Legal, and Management on tenant issues.
o Treating everyone in a respectful manner while upholding a professional work environment.
Maintaining positive working relationships with internal and external stakeholders (primarily, external housing partners, area service providers, cleaning, and maintenance contractors).
Creating and maintaining the Resident Advisor (RA) program, selecting appropriate Advisors for each building. Working with RA’s and the HR team to organize and possibly attend events and sessions.
Maintenance and Cleaning
o Working with Facilities (Building, Electrical, Utilities) on repair, maintenance, and building projects.
o Reporting deficiencies to appropriate personnel in a timely manner.
o Focusing on a high standard of cleaning and sanitization in all buildings, units, storage, and common areas. Administrative and Reporting Responsibilities
o Supporting the Supervisor with budget preparation, monitoring revenue and expenses.
o Ensuring resident rent is accurately accounted for and forwarding information to Payroll.
o Effectively communicate, support, and reinforcing all company initiatives and policy/procedure changes.
o Perform documented, accurate worksite inspections, and complete documentation of accurate incident reports to the relevant parties (Security, HR, HS) in a timely manner.
o Standardizing checklist, procedure, and additional documentation for departments, ensuring completion.
This position must always ensure professional, confidential, and helpful service interactions, assisting and supporting with general inquiries, housing issues, and policy interpretation and application. A thorough understanding of the company’s operations, policies, goals, and objectives is required.
Other duties may be requested and assigned from time to time.
o Proven ability to work as a team player via effectively liaising within own department and with others at Sunshine Village and Sunshine’s business partners.
o Passion for providing outstanding, professional service.
o Minimum of two years’ experience within the accommodation, recreation, tourism or similar industry, and previous supervisory experience is preferred, though relevant experience will be considered.
o Current CPR and First Aid certifications are preferred and may be required to meet regulatory requirements.
o Completion of training in additional relevant areas for the role may be required or requested, e.g., Alberta Residential Tenancies Act, employee health and wellness, security functions, cleaning management.
o Demonstrated experience with Microsoft Office suite of programs (Word, Excel, Outlook, Sharepoint, etc.).
o Prepared to work flexible schedules (evenings, weekends, holidays).
o Able to remain calm under pressure, while consistently meeting deadlines.
o Able to work in a confidential capacity and independently, as needed.
o Communicate effectively in English, both written and verbally.
o Good attention to detail, time management, and organizational skills.
o General understanding of building maintenance, hand tools, and small repair work.
o Must maintain professional conduct when in uniform, and knowingly acting as a company representative, on and off duty, and online.
o Proven ability to implement department initiatives.
o Possess safe work habits with an awareness of safe work procedures regarding hazardous activities/actions.
o Must be neat, alert, dependable and punctual.
Additional Considerations
o Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty.
o This position at times requires the quick ability to switch between seated office work and active engagement through the facilities. Constant motion, rotation, occasional lifting, pushing, and pulling of equipment, and a good level of physical fitness is required.
o This role may operate machinery, use hand tools, and may be subject to inclement weather. Training is required on certain equipment, items, and procedures.
o At times, this role may work at night and in a remote, alpine environment.
o Required indoor uniform pieces are provided. Everyone working at the Ski Area must be prepared and wear appropriate footwear, gloves, layers, etc. for the conditions and for their role.
This role is subject to all terms and conditions
of the Sunshine Village Employee Handbook and Policy Manual, and the Alberta
Employment Standards Code.

Can’t wait to get started? Great, because we can’t wait to hear from you! Apply online at and tell us why you’re the next awesome member of our team. Remember, we’re looking for people who will wow our guests, so start now and wow us.