Banff Guest Service Agent

Royal Canadian Lodge Banff & Charlton Resorts - Banff, AB
$17 - $18 an hour - Full-time, Permanent


Urgently hiring
Guest Services Agents are responsible for taking care of our guests’ needs in a professional manner and in accordance with our standards and are ambassadors to Banff National Park.

Greet guests in a friendly and professional manner
- Re-confirm the details of guest stay and guest history
- Ensure room is adequate for guest’s needs and upsell if possible
- Provide information of our other services
- Establish a method of payment
- Issue room keys, maintaining security policies and procedures
- Update information in the PMS and file paperwork accordingly.
- Review the details of their folio
- Reconfirm method of payment
- Process payment
- Update the PMS and file paperwork accordingly
- Thank guests and close transaction in a friendly and welcoming manner.

Expected start date: 2021-08-16

Job Types: Full-time, Permanent

Salary: $17.00-$18.00 per hour

Schedule:

8 hour shift
Holidays
Weekends
Work remotely:

No

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