Banff Caribou Properties Ltd.
 
Banff, AB T1L 1H1
Permanent, Full-time
 
Job details
Job type
Permanent
Full-time

Location
Banff, AB T1L 1H1

Full job description
BCP offers a friendly place to work in the heart of Banff. We have jobs for people who love nature and adventure. You will be part of a team that cares about good service and teamwork.
Why Work With Us?
Employee Housing: We offer housing to help you settle in.
Career Growth: Learn new skills and move up in your job.
Great Team: Work with people from all over the world.
Many Perks: Discounts, events, benefits to make your life outside of work better.
Fun and Adventure: Live and work in a beautiful place with many outdoor activities.
Diverse and Inclusive Team: Join a global team that values diversity and inclusion.

The Spa Reception Agent is responsible for the overall operation of the reception area, telephones and hosting and will provide efficient and courteous service to clientele at all times.

Duties and Responsibilities:
Answer all incoming phone calls in a professional manner according to company standards.
Share knowledge on spa services, local activities and attractions with clientele.
Book spa appointments (i.e. confirm treatment, time to arrive, spa cancellation policy).
Ensure spa bookings allow for adequate break times for Massage Therapists and Aestheticians.
Liaise with Massage Therapists and Aestheticians, ensuring they have an updated list of their appointments.
Welcome guests, ensure appropriate paperwork is completed. Provide product knowledge and sell spa products to clientele.
Understand basic accounting principles, including debit and credit card transactions and maintain a cash float.
Ensure the facility is in peak condition at all times (operations and cleanliness).
Work safely. Obey all health and safety policies and procedures and report injuries and hazards immediately.
Additional duties as assigned to support guest and business needs.
Skills and Experience:
Previous reception / administrative / customer service experience required.
Prior Spa knowledge and experience is an asset, but not necessary.
Pro Serve Certification.
A positive team player attitude and a strong willingness to learn.
Preference will be given to candidates that can demonstrate: organization skills, computer literacy, excellent communication skills, attention to detail and a flexible working style.
We provide the best perks in town that are designed to enhance your life in Banff. A full list of benefits is here, here are a few highlights that our employees love:
Affordable and clean employee housing.
Annual anniversary bonus of up to $1000
Food and beverage discounts at all of our restaurants and cafes
Health and wellbeing programs, including free yoga, free canoe passes, discounted ski pass, golf membership and fitness club memberships.
Discounts on spa services, movie passes, and rental/retail goods.
Complimentary hotel stays at any of our 15 hotels!
Fun employee events and opportunities to meet people.
Opportunity to invest in our Employee Share Ownership Program.
BCP is dedicated to fostering a workplace where everyone can thrive. We are part of the Bow Valley Workplace Inclusion Charter. This means we want a team that is fair and welcoming for everyone. We work to remove barriers for people from equity-seeking groups. If you need help applying or need any accommodation, contact us at careers@banfflodgingco.com or 403-760-8521.
Please note: Only candidates selected for further consideration will be contacted.