SkiBig3
114 Banff Avenue, Banff, AB T1L 1H1
$18.50 an hour - Temporary, Seasonal, Full-time
 
Job details
Pay
$18.50 an hour
Job type
Temporary
Seasonal
Full-time
Shift and schedule
Weekends as needed
10 hour shift
Day shift

Location
114 Banff Avenue, Banff, AB T1L 1H1

Full job description
SkiBig3 is about connecting and sharing all the pieces of a truly Canadian winter ski experience with visitors from around the globe. Grounded by our deep roots in the Canadian Rockies, the experiences we represent are exciting, adventurous, unique and rare. Respecting our unique mountain environment, working collaboratively with a diverse cross-section of individuals, and sharing our passion for Banff National Park is embedded in all that we represent and all that we do.

SkiBig3 is currently recruiting for the full-time position of Adventure Hub Associate to join our team for the summer. This position is seasonal with the possibility of an extension for the winter season.

Reporting to the Adventure Hub Supervisors, the primary goal of this role will be to ensure that guests are attended to in a timely manner. This person will also demonstrate outstanding customer service, be competent using a variety of software & POS systems and will ensure guest satisfaction is met by greeting guests, offering assistance and providing them with solid product information, whilst complying with health and safety regulations.

Responsibilities:

Greeting customers and determining their needs
Performing all required cash register transactions efficiently and accurately
Maximizing sales opportunities to achieve store targets
Demonstrating knowledge of products and inventory to ensure customer satisfaction
Ensuring adherence to operating and security procedures at all times
Keeping knowledge up to date on all collections, product information and promotions
Assisting customers with booking SkiBig3, Resort specific and summer activity products
Communicate and work effectively with all SkiBig3, Ski Area and Third party ativity provider staff
Following proper rental procedures and ensuring safety standards
Cleaning, quarantining, and maintaining of SUPs and Kayaks
Maintaining a clean and orderly store floor
Executing opening and closing procedures
Qualifications & Skills:

Friendly, outgoing, excellent guest service skills
Able to work both as part of a team and individually
Time management skills, ability to independently manage own time and show initiative
Local knowledge including Banff & Lake Louise ski resorts is desirable
Exceptional communication skills and phone manner
Attention to detail
Demonstrated computer skills - knowledge of retail operating systems is an asset
Organized, efficient, responsible and mature
Ability to work in a high paced team environment
Ability to troubleshoot guest problems
Proven ability to learn and adapt quickly to changing work environments
Previous retail experience is an asset
Valid driver’s license with a clean 3-year insurance history is an asset
Other Requirements:

Candidate must reside in The Bow Valley
Valid working visa/work permit required
Diversity – equity - inclusion. These are not just words to us; they are principles that guide decision-making throughout our business. How we build our teams, cultivate leaders, and create a workplace where employees feel comfortable bringing their most authentic selves to work each day.

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you need any accommodations during the hiring & interview process, please email our Manager of People Operations (sonya@skibig3.com) to enquire.

If you are the perfect fit for the above-mentioned position, please submit your resume and cover letter to employment@skibig3.com and tell us why.

We thank all applicants; only those selected for an interview will be contacted

Job Types: Full-time, Seasonal
Contract length: 6 months

Pay: $18.50 per hour

Expected hours: 36.00 per week

Flexible language requirement:

French not required
Shift:

10 hour shift
Work days:

Weekends as needed
Work Location: In person

Expected start date: 2025-05-05