(Hotel Front Desk)
Post Hotel & Spa
Banff, AB
From $18 an hour - Full-time
 
Job details
Pay
From $18 an hour
Job type
Full-time
Shift and schedule
8 hour shift
Weekends as needed
Evening shift


Location
Banff, AB

Benefits
Pulled from the full job description
Company events
Discounted or free food
Extended health care
On-site parking
Store discount

Full job description
The Post Hotel & Spa in Lake Louise, AB part of Banff National Park is hiring for Front Desk/Guest Services Agent!

Position Overview:

Guest Services Agents are the ambassadors of The Post, providing exceptional customer service from the initial reservation through to check-out. This role is crucial in creating a welcoming, efficient, and memorable experience for our guests.

Duties and Responsibilities:

· Welcome guests to the hotel and provide an efficient check-in experience.

· Handle guest requests or inquiries during their stay to ensure maximum guest satisfaction in person, through email or guest folio.

· Address all guest issues and complaints in a courteous manner, with the support of the Front Office management team, including assistance with fireplaces.

· Maintain a professional and presentable appearance at all times.

· Assist with emergency procedures when required.

· Respond to reservation enquiries, complete room reservations and provide guests with up-to-date information on our rates, special offers and packages.

· Prepare arriving reservations, ensuring guest requests are met to the best of our ability.

· Assist in providing positive and efficient customer service.

· Meet with representatives of local attractions and tours to stay current on all options and keep all staff aware of changes.

· Provide guests with accurate and relevant information about the hotel, local area and attractions.

· Book tours, activities and restaurant reservations for guests.

· Check out guests, provide accurate billing information and correctly process payments.

· Ensuring the completion of daily logs and tracking

· Manage the hotel switchboard, directing calls to other departments as necessary.

· Provide an accurate cash-out report at the end of each shift.

· Other duties as assigned.

Qualifications

· Excellent interpersonal and communication skills.

· A passion for customer service; previous experience is an asset.

· Highly organized and detail oriented, with the ability to multitask.

· Able to cope in high pressure situations.

· Experience with Opera PMS, Microsoft Office and Outlook is an asset.

· Previous hotel experience preferred.

· Must be able to work independently and remain calm in the event of emergency situations arise.

· Willing to work flexible hours.

· Physical requirements include the ability to endure long periods of standing, sitting, bending, and lifting (up to 50 pounds may be required)

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 35 – 44 per week

Benefits:

Company events
Discounted or free food
Extended health care
On-site parking
Store discount
Flexible language requirement:

French not required
Schedule:

8 hour shift
Day shift
Evening shift
Holidays
Monday to Friday
Weekends as needed
Application question(s):

Are you able to relocate to Lake Louise, AB for this role? (staff housing available)
Are you familiar with OPERA PMS?
Experience:

Hotel Front Desk: 1 year (required)
Work Location: In person