Summer 2025
Sunshine Village Corporation
Banff, AB
 

Job details
Job type
Full-time
Shift and schedule
Weekends as needed
Holidays

Location
Banff, AB

Full job description
Why join us?
Known as one of the most stunning alpine settings in the Canadian Rockies, and ranked the #1 day hike in Canada by Lonely Planet, Sunshine Meadows offers visitors unparalleled views. As spring turns into summer the meadows are in full bloom and painted with colourful wildflowers, setting off jaw-dropping views of surrounding peaks, including Mt. Assiniboine, “the Matterhorn of the Canadian Rockies".

What’s in it for you?
A ridiculously cool life experience
A plethora of lively staff events all season long
A chance to enjoy the alpine vistas
Description:
Gondola Forepersons are in a highly visible role and provide an outstanding experience for guests via the safe and efficient operation of the Gondola, the center of transportation to the Village and Goat’s Eye areas of the Resort. Forepersons are focused on guest safety, efficiency, and being approachable and courteous towards all Gondola users. Forepersons report to the Gondola Operations Supervisor and Assistant Supervisor, and under the guidance of Maintenance. They liaise frequently with other departments e.g. Gondola Maintenance, Warehouse and Dispatch.

Essential Functions:
Constant monitoring of guests and designated lift system. Engaging in and assessing guest needs and expectations, and modifying operations as required while adhering to operating procedures e.g. starting, slowing, stopping, end of operations. Scanning and checking tickets and passes ensuring appropriate ticket or pass is used.
Provide an outstanding guest experience by directing guests on and off the Gondola in a safe, efficient manner.
Verifying guest documentation meets current requirements of the Company-wide Restrictions Exemption Program, when in effect. Understanding and working within current public health restrictions, interacting in a professional manner with guests, and maintaining orderly traffic flow through the Resort access points.
Administrative and Reporting Responsibilities:
Overseeing of documentation e.g., daily checks, assigned logs and checklists, daily lift reports, freight logging.
Reporting changing weather, unusual operating conditions
Timely and accurate incident reporting and deficiencies reporting to appropriate departments/personnel.
Daily schedule changes, team performance updates, site inspections, chaperoning departmental events.
Other duties may be requested and assigned from time to time.
Experience/Requirements:
Outgoing, positive, social and friendly attitude.
Prepared to work flexible schedules (weekends, holidays, nights).
Prepared to work outdoors in all weather conditions (appropriate footwear, under garments, gloves, etc.).
Calm under pressure and patient.
Communicate effectively in English, both written and verbally. Effective communication via radio.
Work in a confidential capacity.
Ability to ski or snowboard is an asset but not required. Skiing or snowboarding for work requires completion of a competency test, skiing or riding professionally and is restricted to designated runs.
Skiing or snowboarding equipment used for work must be in good operating condition and meet Sunshine Village Equipment requirements and may be tested throughout the season.
Maintain professional conduct when in uniform on or off-duty.
Effectively provide training, support and assistance to coworkers.
Attend and actively participate in meetings and training.
Must be neat, alert, punctual and dependable.
Familiar with Gondola set up and some mechanics e.g., queues, tire changing
Able to operate snowmobile, snow blower and basic hand tools e.g., drills, saws
Valid and clean Alberta driver’s license.
Additional Considerations:
Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty.
This position requires the ability to stand for long periods of time, constant trunk rotation, frequent lifting of ski, snowboard, freight, and other equipment also removal of snow and ice (up to 30 kg). Occasionally climb ladders or inclined stairs up to 5m. This role operates machinery and works around moving equipment.
Required uniform pieces (liner, jacket, pants, toque) are provided.
This role is subject to all terms and conditions of the Sunshine Village Employee Handbook, Policy Manual, and the Alberta Employment Standards Code.

Can’t wait to get started? Great, because we can’t wait to hear from you! Click the "Apply Now" button below to get started!

Sunshine Village is an Equal Opportunity Employer and we value diversity within our workplace.