Discover Banff Tours
215 Banff Avenue, Banff, AB T1L 1H1
$27–$29 an hour - Permanent, Full-time
 
Job details
Pay
$27–$29 an hour
Job type
Permanent
Full-time
Shift and schedule
8 hour shift
Weekends as needed
Holidays

Location
215 Banff Avenue, Banff, AB T1L 1H1

Benefits
Pulled from the full job description
Company events
Dental care
Extended health care
RRSP match

Full job description
Location: Banff, Alberta (Store-Based Role – Sundance Mall)

Why This Job Is Cool
As Reservations Assistant Manager, you'll play a pivotal role in overseeing the reservations team, ensuring smooth daily operations, and optimizing both sales and capacity. You'll be the go-to person for staff support, problem-solving, and decision-making, ensuring that both your team and our guests receive top-notch service and experiences. This role offers the perfect balance of leadership, strategic thinking, and hands-on involvement in operations, making it ideal for someone passionate about driving team success and maximizing sales growth.

Who You’ll Work With

Reports to: Senior Reservations Manager
Leads: Reservations Supervisors, Reservations Agents, Wholesale Reservations Team, Groups
Collaborates with: Operations Team, Guides, Sales & Marketing, and Contracting Department
Key Responsibilities

Lead the Team: Support, train, and motivate the reservations team to deliver great service and strong sales.
Keep Things Running Smoothly: Manage daily bookings, tour operations, and the look and feel of the store. Help resolve any customer issues quickly and professionally.
Drive Sales & Service: Help the team confidently recommend and upsell the best experiences to guests. Handle bookings and provide expert advice on options.
Work with Partners: Coordinate with wholesale clients, solve booking issues, and collaborate with other teams to make sure everyone’s working toward the same goals.
Support the Admin Side: Help with reports, day-to-day tasks, and assist the Senior Reservations Manager as needed.
What You Bring to the Role

2+ years of leadership experience in reservations, sales, tourism, or hospitality.
Proven ability to lead, coach, and develop a team, motivating staff to achieve sales and service goals.
Strong decision-making and problem-solving skills, particularly in high-pressure situations.
Experience in scheduling
Excellent organizational skills with a keen eye for detail.
Strong communication skills, both written and verbal.
Ability to work weekends, holidays, and peak seasons is required.
What We Offer

Leadership role with direct impact on team and operations.
Competitive salary
A supportive, high-energy work environment with a strong team culture.
Monthly staff events to build connections and celebrate success.
Extended Health and dental care
RRSP matching after 3 months.
Vacation pay.
Paid personal days
Paid medical days
Company events
Commission opportunities
split team gratuities
If you're ready to lead a passionate team and help create unforgettable experiences for our guests, we want to hear from you!

Job Types: Full-time, Permanent

Pay: $27.00-$29.00 per hour

Additional pay:

Tips
Benefits:

Dental care
Extended health care
RRSP match
Flexible language requirement:

French not required
Schedule:

8 hour shift
Holidays
Weekends as needed
Application question(s):

Are you currently located in Banff/Canmore ?
When are you available to start ? ( Approx)
Work Location: In person