Bow View Lodge / Banff Park Lodge /Peaks Hotel & Suites
218 Lynx Street, Banff, AB T1L 1H1
$18.50–$20.25 an hour - Permanent, Full-time
 
Job details
Pay
$18.50–$20.25 an hour
Job type
Permanent
Full-time
Shift and schedule
8 hour shift

Location
218 Lynx Street, Banff, AB T1L 1H1

Benefits
Pulled from the full job description
Company events
Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
On-site parking

Full job description
Welcome! Banff Park Lodge Collection operates 3 hotel properties [Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites]. We also operate 2 restaurants [La Terrazza and Crave Mountain Grill]. Staff and guests can enjoy our ideal location, close to lively downtown Banff on one side and the peaceful Bow River on the other.

We are proudly committed to creating an inclusive, safe, and equal work environment. We understand the importance of having a diverse team. We wish success for all staff members both inside and outside of work. We do not tolerate any form of discrimination, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other. We are happy to consider accessibility assistance to applicants upon request. Please submit accommodation requests to hradmin@banffparklodge.com and title “"APPLICATION ASSISTANCE REQUEST". We thank all candidates for their application.

Thank you for your interest in joining our team as Guest Services Supervisor.

Employee Incentives (subject to change):

Staff accommodation ranging from $8.00 - $26.00 per day (based on availability),
Staff rates and friends and family rates at our hotels and restaurants,
Frequently held staff events and involvement opportunities,
Free duty meal in the Staff Cafeteria, serving hot meals for lunch and dinner daily,
Health benefits available for full-time staff after 6 months of employment, including life insurance, dental, medical and drug coverage,
Uniforms supplied (excluding footwear) and free dry cleaning for work attire available,
Employee Assistant Program, providing free professional counselling sessions,
Corporate Canoe Club Pass in the summer,
Use of hotel pool and gym facility (restrictions apply),
Employee Referral Program,
And more!
Duties include (but are not limited to):

Lead and manage the front office team,
Provide training and ongoing support to staff, and be proactive in the team’s development,
Provide feedback and performance evaluations for team members,
Create and maintain a positive and collaborative work environment,
Ensure guests' satisfaction from arrival to departure, including maintaining effective communications and resolving escalated guest issues,
Conduct and oversee front desk duties such as check-ins, check-outs, making guest keys, etc.,
Verify billing, create room reservations, and process special requests,
Provide concierge services, such as restaurant and attraction recommendations and transportation arrangements,
Regularly inspect guest rooms and public areas to ensure cleanliness and maintenance standards are met,
Work closely with all other departments to ensure the best possible guest experience,
Assist in managing and monitoring budgets and inventories,
Ensure a safe environment for guests and staff,
And other duties as assigned.
Our ideal candidate has:

Effective leadership with strong communication and interpersonal skills
1 to 2 years previous Hotel Front Desk or Reservations experience
Professional and friendly personality and demeanor in person and over the telephone
Proven problem-solving skills
Excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests
Experience working with Microsoft Office and property management systems such as Opera/Opera Cloud
Job Types: Full-time, Permanent

Pay: $18.50-$20.25 per hour

Additional pay:

Bonus pay
Benefits:

Company events
Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
On-site parking
Vision care
Schedule:

8 hour shift
Application question(s):

When is your available start date?
Please state your pronoun (optional).
Will you require staff accommodation?
How long do you plan to be in Banff?
Do you require accommodations during the application process? If so, please send an email to hradmin@banffparklodge.com to request accommodations. OR indicate Not Applicable (N/A).
Experience:

Hotel Front Desk: 1 year (required)
Work Location: In person