Banff Centre for Arts and Creativity
Banff, AB•Hybrid work
$44,345.60–$46,571.20 a year - Full-time
 

Job details
Pay
$44,345.60–$46,571.20 a year
Job type
Full-time

Location
Banff, AB•Hybrid work

Benefits
Pulled from the full job description
Employee assistance program
Housing allowance

Full job description
Revenue Analyst
Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.

We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nations – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4. We acknowledge all Nations who live, work, and play, help us steward this land, and honour and celebrate this place.

The Opportunity
The Revenue Analyst is accountable for the daily management and collection of data, revenue processes, analytics, and reporting. This position is responsible for data collection and assisting the Revenue Manager in data analysis with the goal of maximizing Banff Centre’s revenue generation and efficient use of facilities and resources.

Roles and Responsibilities
Reporting to the Revenue Manager, below are some key accountabilities:

Accurate and timely processing of all billing (outlet billing, room charges, and billing summaries), invoice collection and overdue account management. This includes the accurate input, coding, approval, verification, and final issuance of all invoices
Ensure all invoices are paid in a timely manner, delinquent notification, and collection of overdue accounts in accordance with established Banff Centre practices and procedures. Maintain positive internal and external customer relations.
Create new customer accounts as needed for Conferences and other departments requiring external billing, ensuring that amounts are correctly billed and reconciled to the general ledger and are supported by appropriate documentation that identifies and conforms with the terms of client contracts or agreements and GST status.
Process credit applications to determine the creditworthiness of new customers.
Assess interest charges on overdue account balances and follows up with departments regarding customers who have delinquent accounts.
Maintain strong relationships with Banff Centre colleagues to assist in data management, reporting, and invoice collection.
Assist in developing transient and group pricing strategies.
Support the Campus Resources Coordinator in analysis, process development and report generation when necessary.
Assist Revenue Manager in assessing, analysing, and pricing group business.
Ensure all related systems are configured correctly, where possible, validated, and working up to full capacity.
Work in liaison with the hotel and conference sales, services, and reservations department as a team.
Regularly check the input and the quality of data (segmentation, denials tracking, etc…) points. Identify errors in data entry and address the issues with the appropriate department.
Responsible for monitoring the Visual One-based work of Sales Managers, Conference Services Managers, Program Delivery Specialists, and Food & Beverage Managers to ensure timeliness and accuracy and informing these staff and their manager(s) when deficiencies occur.
Gather data and information from all relevant sources including software systems, team members, files and databases.
Assist in analysing data and presenting information, identifying trends, inconsistencies and opportunities.
Develop, maintain, update and store information in appropriate documents and reports.
Maintain, update and store information in appropriate documents and reports in accordance with established practices.
Run and distribute daily, weekly and monthly reports as required.
Assist in the development and maintenance of corrected historical data for industry-standard analytics.
Assist in generating and collating reports on a weekly, monthly and special project basis as required.
Maintain strong relationships with conference team members and other Banff Centre colleagues to assist in revenue management processes.
Act as point of contact for the sales and service team in management of meeting space.
Identify and report meeting space limitations and liaise with Banff Centre colleagues to resolve space issues.
Identify data and reporting inaccuracies and work on solutions in collaboration with the Revenue Manager, Director, Rooms, Director, Conferences, Sales Managers, and other Hospitality supervisors and managers.
Act as primary contact for external relationship data reporting including with Smith Travel Research (STR) and Banff Lake Lousie Hotel Association (BLLHA).
Special related projects and other duties as assigned.
Qualifications and Educational Requirements
Bachelor’s degree preferred or hotel revenue management diploma/course completion
Minimum of 5 years work experience in the hospitality industry
Ability to multi-task, effective problem-solving skills, attention to detail, and the ability to work under pressure while meeting deadlines
Exceptional critical thinking, quantitative, and qualitative analytical skills
Strong knowledge of VisualOne or other property specific software
High level of interpersonal skills to effectively communicate and maintain relationships with all team members
Highly computer literate with advanced command of Excel
Literacy with the Python programming language for advanced analytics and automation is an asset
Excellent written, verbal communication, organizational and comprehension skills
Employment Terms and Benefits
In accordance with CUPE 4318, this is a unionized, salaried support staff position, subject to a 6 month probation period.
The annual salary for this position is between $44,345.60 to $46,571.20, depending on experience, based on working 40 hours per week.
The successful candidate will have access to a range of benefits through Alberta Blue Cross and will be eligible to participate in our defined benefit pension plan.
Benefits of working at Banff Centre are:
Transitional staff housing options (based on availability)
Hybrid work environment (3 days in the office, 2 days remote). A remote work schedule may also be considered.
Professional development
Employee Assistance Program
Health care spending account
Staff cafeteria and restaurant discounts
Onsite fitness facility at a discounted rate – first month free for new staff!
Application Process
We are accepting applications for the Revenue Analyst position until a suitable candidate is found.
Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check verifying a clear record before a final job offer can be finalized.
Visa Requirements: Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.
Commitment to Diversity

Banff Centre for Arts and Creativity is committed to creating an equitable, diverse, and inclusive campus for students, faculty, staff and visitors. Guided by our values, Banff Centre is rooted in Alberta with provincial, national and global impact. Our strength arises from inclusion; the diversity of people, ideas, perspectives, and cultural backgrounds in our work and team. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression to apply.

FOIP Statement

Banff Centre for Arts and Creativity, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for above. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Banff Centre. The information is subject to the Freedom of Information and Protection of Privacy Act. The information will be retained and when disposed of it is done so in a secure matter.