SkiBig3
215 Banff Avenue, Banff, AB
$18.50 an hour - Full-time
SkiBig3
215 Banff Avenue, Banff, AB
$18.50 an hour
Job details

Pay
$18.50 an hour
Job type
Full-time
Shift and schedule
Weekends as needed

Location
215 Banff Avenue, Banff, AB

Benefits
Pulled from the full job description
Casual dress
Company events
Store discount

Full job description
SkiBig3 is about connecting and sharing all the pieces of a truly Canadian winter experience with visitors from around the globe. Grounded by our deep roots in the Canadian Rockies, the experiences we represent are exciting, adventurous, unique and rare. Respecting our unique mountain environment, working collaboratively with a diverse cross-section of individuals, and sharing our passion for Banff National Park is embedded in all that we represent and all that we do.

SkiBig3 is currently recruiting for the full-time position of Reservations Supervisor to join our team. The position is seasonal, with the potential to become year-round, full-time, pending a successful review.

Summary Description:

The primary function of this position is to support the Reservations Manager in the day-to-day operations of the department, assisting with reservations sales and system management. This role will also support 3rd party suppliers and other SkiBig3 departments with fulfillment including Sales and Snow School.

Organizational Relationships:

SkiBig3 Departments, Banff / Lake Louise / Canmore hotels and product suppliers, Banff Sunshine / Lake Louise Ski Resort / Mt Norquay.

Duties & Responsibilities Include:

Assisting the Reservations Manager with training seasonal team members
Providing support to the reservations team, including troubleshooting and problem solving in relation to guest enquiries or concerns via call or chat.
Supporting any product/experience fulfillment needs
Monitoring accommodation inventory – liaising with hotels to ensure accuracy.
Monitoring last-minute reservations and supplier details
Loading products, rates and promotions in reservation system
Required skills and Experience:

Experience in Travel/Tourism industry sales, experience in an inbound call center environment an asset.
Strong team contributor with exceptional communication skills and phone manner
Strong leadership skills; ability to help empower and motivate a confident and capable team.
Ability to respond well in a high volume, multi-tasked environment
Pro-active during quieter times, with a desire to improve processes and make suggestions to improve efficiency
Superior organizational and time management skills with ability to independently manage own day/priorities
Strong ability to learn and understand systems, ability to adapt to new processes and procedures
Previous administrative experience required, displaying the highest level of attention to detail
Extensive local knowledge including Banff Lake Louise ski resorts and Bow Valley Hotels is desirable
Diversity – equity - inclusion. These are not just words to us; they are principles that guide decision-making throughout our business. How we build our teams, cultivate leaders, and create a workplace where employees feel comfortable bringing their most authentic selves to work each day.

SkiBig3 is committed to building a workplace where everyone can succeed and belong. We value a wide range of skills, experiences, and backgrounds and encourage all qualified candidates to apply.

At SkiBig3, we are working to eliminate barriers for applicants and team members from equity-deserving groups. If you require any accommodations during the hiring & interview process, please email our Manager of People Operations (sonya@skibig3.com) to enquire.

If you are the perfect fit for the above-mentioned position, please submit your resume and cover letter com telling us why.

We thank all applicants; only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $18.50 per hour

Expected hours: 37.5 per week

Benefits:

Casual dress
Company events
Store discount
Flexible Language Requirement:

French not required
Schedule:

Weekends as needed
Supplemental pay types:

Retention bonus
Experience:

Customer service: 1 year (preferred)
Work Location: In person