FAIRMONT
 
405 Spray Avenue, Banff, AB
Permanent
Fairmont Banff Springs
405 Spray Avenue, Banff, AB
Job details

Job type
Permanent
Shift and schedule
Night shift

Location
405 Spray Avenue, Banff, AB

Benefits
Pulled from the full job description
Dental care
Vision care

Full job description
Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.


Job Description

Representing The Fairmont Banff Springs through excellence in guest service. Responsible for the effective and efficient operation of the Front Desk and Royal Service Night teams. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk and Royal Service while committing to helping the hotel become one of the world's finest heritage resorts

What you will be doing:


Lead, teach, coach, and inspire the Night Audit team to turn moments into memories
Active part of the Emergency Response team, working closely with hotel security team
Responsible for team building and growth via, monthly meetings, training, colleague follow up and performance reviews
Accurately posting all guest and group charges
Assisting with daily Front Desk procedures/tasks including check in’s and outs
Completing duty management responsibilities for the hotel

Qualifications

Your experience and skills include:

Minimum 2 years previous Front Desk supervisory experience in a Large Hotel preferred

Excellent knowledge of Micros-Opera Property Manager, word and excel

Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery

Graduate of Hotel Management or Hospitality program an asset

Excellent written and verbal skills with a high attention to detail required

Your team and working environment:

Fast-paced, upscale, luxury hotel

Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer

Hospitality employees worldwide making this a great place to develop lifelong connections


Additional Information

What is in it for you:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria
Comprehensive benefits package Medical, Vision & Dental
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com