Mount Royal Hotel Lounge Concierge

Banff Jasper Collection by Pursuit
Banff, AB
Full-time, Part-time
Job details
Job type
What will be your daily pursuit?:
Meet and greet guests to our roof top patio, creating a memorable experience.
What perks can you expect?:
Work in a dynamic, culturally diverse team from around the globe
Work experience in an iconic, unforgettable, and inspiring location
Free access to Pursuit attractions for staff and family, send a friend at half the price!
Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
A work environment with procedures and policies which ensure safety first
The chance to work in an inclusive culture and make life-long friends
Access to subsidized mental health and wellness resources
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?:
Greet each guest with a warm, friendly smile
Knowledge of hotel offerings, events in the community, dining experiences in the area
Consistently offer professional, friendly and engaging service
Provide service in the lounge and ensure menu and food presentation is in keeping with Food and Beverage standards
Develop and maintain strong guest relationship to ensure lounge loyalty
Assist guest regarding hotel facilities in an informative helpful way
Provide exceptional concierge information to our guests
Follow department policies, procedures and service standard
Follow safety policies
Other duties as assigned
What skills and experience do you need for this job?:
Committed to exceptional guest service
Excellent communication and interpersonal skills
Must thrive on interacting with people and be guest focused
Pro-Serve qualifications
To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
What will your work environment be like?:
This fun role starts immediately and we are looking for 1 full-time and 1 part-time person.
Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
Independent. You’ll spend your days in and around national parks.
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is require
EEO Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.