Banff Canoe Club Dock Attendant and Tour Guide

Banff Canoe Club
Banff, AB
$17.50 an hour - Full-time, Fixed term contract
Job details
$17.50 an hour
Application Details
Cover letter
Job type
Fixed term contract
Looking for a fun summer job? The Banff Canoe Club is hiring!

We offer canoe, kayak and SUP rentals, plus guided Big Canoe Tours in Banff National Park.

We are recruiting for Canoe Dock Attendants and Tour Guides for the upcoming summer. Our season runs from mid-May to early October, with training beginning in early May. Some positions to start mid-May, others to start mid-June, all after completing training in early May.

Staff typically work both roles, with the majority of time working on the docks but often also guiding one to two tours daily, depending on qualifications and skills.

To apply for this job, you must be in the Banff area and familiar with Banff National Park.

Duties Include:

Assist guests with canoe, kayak and SUP rentals
Provide excellent customer service
Provide basic canoe instruction and guidance
Accurate recording of sales and cash handling
Ensure canoe safety practices are strictly adhered to
Ensure procedures (waivers, membership) are understood and completed correctly
Assist with customer complaints and resolve client issues
Ensure equipment is maintained and kept in good working condition
Clean and maintain a tidy dock and cabin
Sell merchandise and concession items
Reserve and guide Big Canoe Tours
We are looking for individuals with the following qualities:

Friendly and positive, with exceptional customer service
Work well individually and as part of a team
Ability to work well under pressure
Physically fit and willing to work outside in all weather conditions, for long periods of time
Basic computer skills and ability to learn new POS systems
Ability to learn local knowledge and willingness to share with guests
Able to commit to the whole summer season and work different shift patterns
What we offer:

Fun, exciting and safe work environment with new challenges every day
Discounted and complimentary tours
Competitive wages
Water based courses and guiding courses
Job Requirements:

Valid Standard 2-day first aid and CPR certificate
IGA basic knowledge online course
Familiar with Banff National Park and a willingness to learn more
Training provided for successful applicants:

Paddle Alberta Waterfront Instructor’s certification 2 day (provided by the Banff Canoe Club)
Swift Water Rescue course 1 day (provided by the Banff Canoe Club)
Big Canoe Guide qualification 1 day (provided by the Banff Canoe Club)
Please send us a cover letter introducing yourself and explaining why you would be a good fit for this role, along with your resume. Applications are open until March 31st, only successful applicants will be contacted. Interviews to follow in April.

Job Types: Full-time, Fixed term contract

Salary: $17.50 per hour


8 hour shift
Supplemental pay types:

Retention bonus
Work Location: In person

Application deadline: 2023-03-31
Expected start date: 2023-05-02