Sunshine Village

Banff, AB


Banff, AB, Canada Req #1135
Wednesday, March 30, 2022

Why join us?

We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information...

The Perks:
FREE - Your staff pass is your ticket to ride Sunshine!
Ski & Ride – Free days & discounts at resorts across Canada
Staff Events – Staff parties, BBQs, spring night skiing, dog sledding, ice climbing & more
Career – Recognition programs & Career development opportunities

Wellness – discounted fitness passes, yoga, onsite support & professional support
Onsite discounts – Food & beverage, retail, & hotel stays
Exclusive deals – Brand-named gear & local businesses

And much, much more!

Description

This role entails selling and booking ski/snowboard lessons & Daycare to Sunshine Village guests while providing a high level of customer service at all times. It is their responsibility to also know about facilities on the mountain and other departments so they can deal with guests throughout the day and to provide them with fast, friendly and efficient service.

Essential Functions

Coordination of sales & reservations of ski and snowboard lessons, snowshoe tours and Daycare at various points of sale Maintain a high level of customer service and ensure that Sunshine Ski and Snowboard School is presented in the best possible light
Set an example in customer service and must have good knowledge of the services offered on the mountain and the fine details of the different products that are for sale through Sunshine Ski & Snowboard School and the two systems used for selling
Manage an accurate cash float and daily cash out
Respond promptly and professionally to general and lesson enquiries via phone, email and in person
General office and clerical duties
Data entry of information for reporting within the department
Maintain a safe and orderly environment in and around the sales desk for clients/staff, inclusive of all relevant Sunshine policies
Offer accurate information to our guests effectively and efficiently
Shifts will range from 5 hours to 8 hours and will rotate between our Village, Base Area and Daycare Center.
Sales Staff will be reserving and collecting payment for product, giving information to Sunshine Village guests via email, phone or in person as well as reserving and confirming online sales from our E Commerce Store and Third Party Operators

Experience/Requirements

Skier or snowboarder an asset
Superior customer service and leadership skills
Experience with Microsoft Word, Excel, Outlook and reservations software an asset
Previous sales experience an asset
Efficient cash handling/cash out skills
Strong customer service skills
Strong attention to detail
Excellent phone etiquette
Professional attitude and demeanor
Strong attention to detail
Excellent phone etiquette

Can’t wait to get started? Great, because we can’t wait to hear from you! Apply online at SkiBanff.com/jobs/ and tell us why you’re the next awesome member of our team. Remember, we’re looking for people who will wow our guests, so start now and wow us.