Sunshine Village Rental Shop Service Technician

Sunshine Village Corporation

Banff, AB

Why join us?
We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information...

The Perks:
FREE - Your staff pass is your ticket to ride Sunshine!
Ski & Ride – Free days & discounts at resorts across Canada
Staff Events – Staff parties, BBQs, spring night skiing, dog sledding, ice climbing & more
Career – Recognition programs & Career development opportunities
Wellness – discounted fitness passes, yoga, onsite support & professional support
Onsite discounts – Food & beverage, retail, & hotel stays
Exclusive deals – Brand-named gear & local businesses
And much, much more!
What can you expect?
The purpose of this role is to ensure that the rental fleet is appropriately repaired and safe for re-issue to guests, providing guests with a level of service that exceeds expectations in the areas of efficiency, accuracy, safety and security, as well as always meeting guest’s time expectations. You will be required to respond to customer inquiries regarding rental equipment and repairs, and deal with complaints promptly, receive returned equipment and ensure that returned equipment is appropriately displayed. As a part of the role you will perform cashier duties that will require you to accurately handle cash and process card payments.

This job might be right for you if you think you would really enjoy:
Provide excellent guest service.
Determine and assist guests with their equipment needs in a knowledgeable, efficient and friendly manners.
Regular service and maintenance of tuning equipment
Requires thorough understanding of ski and snowboard equipment.
Accept payment transactions with cash and card.
Contributing to department goals and objectives.
Keeping work area clean and tidy.
Promoting sustainability and the efficient use of resources.
Creating and checking Sports Rental profile accounts are accurate and complete.
Equipment Issue
Boot fitting, Clothing; safety equipment, Ski/snowboard, accessories. All issued accuracy and efficiency.
Monitoring and reporting of stock levels.
Hi-Pro ski and snowboard issue.
Return of equipment – efficiency and accuracy, Safety equipment issue.
Using Sports Rental to scan barcodes when issuing equipment.
Upselling products (lessons, helmets, Hi-Pro, clothing).
Equipment Tuning and Repairs, Repairs to bindings, Repairs to ski boots, Basic Sports Pro ski/snowboard repairs.
Identification and reporting of hazards, Proactive in enforcing health & safety standards.
Conducting accident investigations, Identification and reporting of hazards, Proactive in enforcing health & safety standards, responding to weather / snow conditions.
Equipment tuning and repairs
Repairs to bases, Repairs to bindings, Repairs to poles, Repairs to ski boots, Sidewalls repairs, Tuning of Hi-Pro/guest skis/boards, Tuning of Sports-Pro skis/boards.
Other duties as assigned.
And you have:
Passion for providing outstanding guest service
Teamwork, able to communicate effectively within and across teams
Experience with POS systems is an advantage
Experience with Wintersteiger tuning equipment is an advantage
Strong communication, time management.
At least 1 season’s experience and knowledge of ski and snowboard repairs
Ability to work efficiently within a fast pace/busy atmosphere
Able to do physically demanding work for long periods of time
Able to use initiative to find jobs during quite times
Can’t wait to get started? Great, because we can’t wait to hear from you! Apply online at and tell us why you’re the next awesome member of our team. Remember, we’re looking for people who will wow our guests, so start now and wow us.