SkiBig3 Adventure Hub Retail & Guest Services Associate

Banff, AB
$16 an hour - Full-time

Pulled from the full job description
Company events
Store discount
SkiBig3 is about connecting and sharing all the pieces of a truly Canadian experience with visitors from around the globe. Grounded by our deep roots in the Canadian Rockies, the experiences we represent are exciting, adventurous, unique and rare. Respecting our unique mountain environment, working collaboratively with a diverse cross-section of individuals, and sharing our passion for Banff National Park is embedded in all that we represent and all that we do.

SkiBig3 is currently recruiting for the full time position of Adventure Hub Retail & Guest Services Associate to join our team for the summer (immediate start).

Reporting to the Adventure Hub Supervisors, the primary goal of this role will be to ensure that guests are attended to in a timely manner for both winter and summer operations. This person will also demonstrate outstanding customer service, be competent using a variety of software & POS systems and will ensure guest satisfaction is met by greeting guests, offering assistance and providing them with solid product information, whilst complying with Health and Safety regulations.


Greeting customers and determining their needs
Assisting customers with SkiBig3 and Resort specific products including snow school, lift tickets, season passes and rental equipment
Assisting customers with our partner passes, Mountain Collective and IKON
Supporting customers through strong retail product knowledge
Troubleshooting any issues or concerns with guest’s ski area products or reservation systems.
Accurately processing end of day procedures
Communicate and work effectively with all ski areas and staff
Provide rental support where necessary
Providing guests with reservation information when necessary
Qualifications & Skills:

Friendly, outgoing, excellent guest service skills
Time management skills, ability to independently manage own time and show initiative
Local knowledge including Banff Lake Louise ski resorts is desirable
Exceptional communication skills and phone manner
Demonstrated computer skills - knowledge of retail operating systems is an asset
Organized, efficient, responsible and mature
Ability to work in a high paced team environment
Ability to troubleshoot guest problems
Proven ability to learn and adapt quickly to changing work environments
Previous retail experience is an asset
Other Requirements:

Candidate must reside in the Bow Valley
Valid working visa/work permit required
Valid Canadian driver's license with a clean record is an asset
SkiBig3 has an energetic and fun company culture and the role offers competitive wages, commission, excellent benefits, a SkiBig3 season pass and much, much more!

If you possess the above attributes and would like to join our passionate, energetic, SkiBig3 team, please submit your resume, along with a cover letter telling us why you are the perfect candidate for this position.

Job Type: Full-time

Salary: From $16.00 per hour

Additional pay:

Commission pay

Company events
Store discount

Day shift
Weekend availability
COVID-19 considerations:
We are adhering to all Alberta health & safety regulations


Retail Associates & Cashiers: 1 year (preferred)