YWCA Banff
Banff, AB
$55,000–$60,000 a year - Permanent, Full-time
 
Job details
Pay
$55,000–$60,000 a year
Job type
Permanent
Full-time
Shift and schedule
8 hour shift
Weekends as needed
Evenings as needed


Location
Banff, AB

Benefits
Pulled from the full job description
Casual dress
Dental care
Employee assistance program
Extended health care
Life insurance
Paid time off
RRSP match

Full job description
Employment Opportunity

Residential Programs Supervisor

Salary: $55,000-$60,000

Working at YWCA Banff

YWCA Banff is a community-based, feminist organization with over 100 years of experience in Banff and the Bow Valley. Governed by a volunteer Board of Directors, our organization shapes a safe, inclusive community that empowers women and their community in support of our vision of a thriving, equitable society.

The primary role of the Residential Programs Supervisor is to support the residential programs team in dealing with day-to-day Shelter, Transitional Housing, Project Home, and Affordable Housing operations. This role provides leadership to the residential programs team including scheduling, staff orientation/training, case consultation, and case load management. This role also provides front-line support and duties, as required.

A Day In the Life

Specific responsibilities include but are not limited to:

Supervisory Responsibilities:

Support Residential Programs staff with case management, training, ongoing communication, debriefing, decision-making and questions, concerns.
Contribute to a positive and supportive workplace environment at YWCA Banff
Set and manage all Residential Program staff (RPC, Housing, PSA) schedules (time off requests, timesheets, and daily schedule) including after hours on-call schedule
Work collaboratively with YWCA Banff teams to drive the overall success of the organization.
Develop and maintain working relationships with community agencies and professionals in the Bow Valley that will enhance the support system for clients accessing YWCA Banff Residential programs
Review and recommend to the Manager of Residential Programs improvements to agency policies and procedures to support and optimize client outcomes
Review and update necessary forms, workflow, and staff training, as needed
Support Residential Programs Manager with database, evaluation, and reporting
Regularly review documentation/data entry to ensure accuracy and consistency of data collection
Adhere to department guidelines, policies, and procedures as well as strict privacy and confidentiality agreements
Support Residential Programs Manager with performance and on-going development of residential program team
Support Residential Programs Manager with training and program development
Participate in YWCA Banff Programs and Services team working groups, as assigned
Attend Manager’s meetings, as requested
Other duties as identified by the Residential Programs Manager
Act as Manager of Residential Programs, as requested
Front-line Responsibilities:

Provide emotional support, referrals, and systems navigation for Bow Valley residents who have experienced domestic/sexual violence and/or precarious housing/homelessness or accessing Affordable Housing
Support client crisis and answer the crisis line, as required
Stay knowledgeable and informed of all relevant resources within or outside the Bow Valley
Complete necessary documentation and data collection for Residential Programs
Participate in on-call, when required
Ideal Candidate Profile:

Provides services based on an understanding of the gendered nature of domestic and sexual violence
Delivers services within a feminist and/or anti-oppressive framework and a survivor-centered, trauma-informed approach
Demonstrates empathy, compassion, and non-judgment with clients, colleagues and community stakeholders
Demonstrates self-reflection and an openness to learning, development and growth
Treats everyone with respect and with a focus on choice and empowerment
Actively seeks out and engages in professional development to maintain best practice and optimize client outcomes
Qualifications, skills, knowledge and abilities

Bachelor’s degree in social work, psychology, or related field.
Registration with a governing body preferred.
Prior experience working in the areas of sexual assault, domestic violence, homelessness, and/or affordable housing.
Strong supervisory, mentorship, and coaching skills; experience in staff supervision and scheduling is an asset.
Knowledge & Expertise:

Domestic violence dynamics, women’s issues, and Bow Valley’s unique challenges.
Crisis intervention, including intimate partner, child, and elder abuse.
Gender-based violence, homelessness, suicide prevention, addictions, and mental health
Relevant legislation (Landlord and Tenants Act, Protection for Persons in Care Act, Children First Legislation).
Local social services and community resources
Skills:

Exceptional organizational, time management, and problem-solving abilities.
Ability to plan, implement, and evaluate programs.
Flexibility and adaptability in a fast-paced environment.
Position Details:

36 hrs. per week over 4 days. Full time on-site position
Expectation of some evening and weekend work, including working on-call shifts
If you want work that will change lives, we want to meet you.

If you are interested in this role, please submit a cover letter and resume through to

our ALETA Job Board: https://bit.ly/43LG4rL

To learn more about this opportunity or to request accommodation in the application

process, please reach out to jobs@ywcabanff.ca

Applications will be accepted until June 11, 2025 or until a suitable applicant is found

The YWCA offers a competitive benefits and compensation package with options for flexibility and encourages training and personal development for all employees.

YWCA Banff is committed to reflecting the diversity of our community and our field of work, in line with our commitment to building a thriving, equitable society for everyone. We celebrate diversity, recognizing it as both a strength and an advantage to our organization and community.

We encourage all qualified applicants to apply including women, persons with disabilities (seen and unseen), members of visible minorities, Indigenous Peoples, veterans, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code.

YWCA Banff strives to create a working environment that is inclusive, psychologically, and physically safe and ensures everyone can be heard and valued for their contributions. YWCA Banff is committed to making any reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please email shane@ywcabanff.ca or jobs@ywcabanff.ca.

Job Types: Full-time, Permanent

Pay: $55,000.00-$60,000.00 per year

Benefits:

Casual dress
Dental care
Employee assistance program
Extended health care
Life insurance
Paid time off
RRSP match
Vision care
Wellness program
Flexible language requirement:

French not required
Schedule:

8 hour shift
Day shift
On call
Weekends as needed
Ability to commute/relocate:

Banff, AB: reliably commute or plan to relocate before starting work (required)
Education:

Bachelor's Degree (preferred)
Work Location: In person

Expected start date: 2025-06-18