Sunshine Village Corporation
Banff, AB
Full-time


Job details
Job type
Full-time
Shift and schedule
Weekends as needed
Holidays

Location
Banff, AB

Full job description
Why join us?
Known as one of the most stunning alpine settings in the Canadian Rockies, and ranked the #1 day hike in Canada by Lonely Planet, Sunshine Meadows offers visitors unparalleled views. As spring turns into summer the meadows are in full bloom and painted with colourful wildflowers, setting off jaw-dropping views of surrounding peaks, including Mt. Assiniboine, “the Matterhorn of the Canadian Rockies".

What’s in it for you?
A ridiculously cool life experience
A plethora of lively staff events all season long
A chance to enjoy the alpine vistas
What can you expect?
Servers are essential in providing exceptional service to guests in Mad Trappers. The ideal candidate will have a passion for mixology, excellent customer service skills, and the ability to create memorable experiences for our guests. Servers work under the supervision of the Outlet Manager, supervisors, and closely with all culinary and distribution departments at Sunshine.

This job might be right for you if you think you would really enjoy:
Greet guests promptly and courteously, providing menus and drink lists.
Take accurate food and beverage orders, answering any questions and making recommendations as needed.
Serve food and drinks promptly, ensuring orders are accurate and meet our quality standards.
Monitor guest satisfaction, addressing any concerns or special requests in a professional manner.
Maintain knowledge of menu items, including ingredients, preparation methods, and potential allergens.
Upsell additional menu items such as appetizers, desserts, and beverages to enhance the dining experience.
Set up tables with appropriate settings and ensure a clean, welcoming environment.
Clear and reset tables promptly to accommodate new guests.
Assist in maintaining the cleanliness and organization of the dining area.
Assist with the setup, service, and breakdown of events, ensuring guest needs are met.
Work closely with kitchen staff and other servers to ensure timely and accurate service.
Participate in pre-shift meetings to review daily specials, menu changes, and any special instructions.
Support colleagues during peak periods and provide assistance as needed to maintain smooth operations.
Administrative and Reporting Responsibilities

Timely and accurate incident and deficiencies reporting.
Completing all training documentation.
Effective, professional, and responsible cash handling.
Other duties may be requested and assigned from time to time.

And you have:
Proven experience as a Server in a high-volume restaurant, bar, or hotel environment. (2-3 yrs)
Excellent customer service and communication skills.
Must be able to communicate effectively in English, both written and verbally.
Ability to multitask and work efficiently in a fast-paced environment.
Proficiency in using point-of-sale (POS) systems for order taking and payment processing.
Flexibility to work evenings, weekends, and holidays as required.
Maintain professional conduct when in uniform, on or off-duty, and online.
Effectively provide support and assistance to coworkers.
Certification in ProServe is required.
High school diploma or equivalent; additional certification in hospitality or bartending is a plus.
Additional Considerations:
Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty.
This position works at high altitude and at times, in inclement weather. Prolonged periods of standing, repetitive motions, bending and twisting is required.
Some required uniform pieces are provided.
This role is subject to all terms and conditions of the Sunshine Village Employee Handbook and Policy Manual, and the Alberta Employment Standards Code.

Can’t wait to get started? Great, because we can’t wait to hear from you! Click the "Apply Now" button below to get started!

Sunshine Village is an Equal Opportunity Employer and we value diversity within our workplace.