AccorHotel
 
Banff, AB
Permanent
AccorHotel
Banff, AB
Job details

Job type
Permanent
 
Location
Banff, AB
 
Full job description
Company Description

At The Rimrock it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike.

We welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty. Learn more at: https://www.rimrockcareers.com/career-opportunities


Job Description

Provide professional, engaging, and friendly service while delivering food and beverage orders and/or amenities to guest rooms.

Duties and Responsibilities

Have complete knowledge of In-Room Dining menu and ensure awareness of all menu specials, shortages, or item specifics on a per shift basis
Have basic knowledge of wine and spirits
Receive orders via telephone, correctly enter items into POS system, set food service cart appropriately, and deliver food and beverages directly to guest rooms
Communicate with guests the applicable service charges and acceptable payment methods
Maintain ongoing communication with Kitchen team and other In-Room Dining staff on a regular basis
Polish silverware and glassware
Accurately check, restock, and charge Mini Bar baskets in guest rooms
May be scheduled to work in Coffee Shop when necessary

Qualifications
Completion of Grade 12 or equivalent
Alberta ProServe Certification
Previous Food & Beverage experience
Capable of meeting the physical demands of the position
Customer service oriented
Excellent communication skills
Organized with solid time-management skills

Additional Information

Job Perks & Benefits:

Complimentary meal in our staff cafeteria each shift
Access to Employee Travel Program
Discounts on hotel Food & Beverage, Spa and Golf Memberships
Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.