AccorHotel
 
Banff, AB
Permanent
AccorHotel
Banff, AB
Job details

Job type
Permanent
Shift and schedule
Weekends as needed
Holidays
 
Location
Banff, AB
 
Full job description
Company Description

At The Rimrock it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike.

We welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty. Learn more at: https://www.rimrockcareers.com/career-opportunities


Job Description

The Concierge provides a superior level of service to all guests and visitors of the Hotel through responding to questions, sharing information about the Hotel and the local area, assisting with special requests, and making reservations for services or attractions.

Greet guests warmly and assist them with inquiries and requests.
Make dining, entertainment, and activity reservations as per guests' preferences.
Provide recommendations and information about local attractions, events, and activities.
Handle guest inquiries, complaints, and special requests promptly and courteously.
Maintain a comprehensive knowledge of hotel facilities, services, and amenities.
Coordinate with other hotel departments to fulfill guest needs efficiently.
Uphold the highest standards of customer service and professionalism at all times.
Complete any duty or responsibility of the Bellhops as needed.

Qualifications
Post secondary education in Hospitality or Tourism is an asset
2 years of professional experience in guest services, front desk, or a related area
Excellent knowledge of the Bow Valley including local attractions, restaurants, bars and nightlife, and services
Valid Alberta Class 5 driver’s license or International Driver’s License and clean driver’s abstract
Able to work unsupervised and to make quick, responsible decisions when required
Able to interact with all guests and visitors with tact and diplomacy
Strong organizing and follow-through skills
Available to work a flexible schedule including days, evenings, weekends, and holidays

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided
Complimentary meal in our staff cafeteria each shift
Access to Employee Travel Program
Discounts on hotel Food & Beverage, Spa and Golf Memberships
Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.