Johnston Canyon Lodge Guest Service Agent

Front Desk Agent
Johnston Canyon Lodge & Bungalows
 
Banff, AB
$17–$18 an hour - Temporary, Seasonal, Full-time, Fixed term contract
Johnston Canyon Lodge & Bungalows
Banff, AB
$17–$18 an hour
Job details

Pay
$17–$18 an hour
Job type
Temporary
Seasonal
Full-time
Fixed term contract
Shift and schedule
8 hour shift
Overtime
Weekends as needed
Holidays
 
Location
Banff, AB
 
Benefits
Pulled from the full job description
Company events
 
Full job description
Position Overview

We are looking for full-time seasonal Front Desk / Guest Services Agents that will work resourcefully to support the booking operations, promptly answers phone calls and emails, and go above and beyond to provide professional support to guests.

The 2024 season will begin on May 11 and end on October 18.

Perks for you:

We offer subsidized shared staff accommodation (room & meals)
Family & Friends discount at Johnston Canyon Lodge and Bungalows
Company Events
Discount for restaurant meals and gift store items
Commuters benefits
Other financial incentives: tips program and performance bonus
Located in the heart of a wildlife corridor and many hikes around
We believe in working smart & having fun!
Key Responsibility

Greet guests upon arrival and Perform all check-in and check-out procedures
Manage incoming online and phone booking inquiry
Complete guests’ bookings, collect confidentially contact and payment information
Post payments to guest accounts accurately
Respond to clients’ requests /feedbacks in a timely and professional manner
Liaise with the housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Upsell additional facilities and services
Follow opening and closing duties, cash handling polcies, end of the day reconciliation procedures
Provide helpful information about surrounding area and activities to do in Banff - Lake Louise and Bow Valley Parkway
Perform other duties as requested by management
Requirements

Available from May 11 to October 18
Provide your resume and cover letter
Legally eligible to work in Canada
Provide clean criminal records
Staff Accommodation available upon request and availability

Job Types: Full-time, Fixed term contract, Seasonal
Contract length: 5 months

Salary: $17.00-$18.00 per hour

Schedule:

8 hour shift
Holidays
Overtime
Weekends as needed
Supplemental pay types:

Bonus pay
Overtime pay
Tips
Application question(s):

In 2-3 sentences, please describe why you want this position at the Johnston Canyon Lodge & Bungalow.
Experience:

Guest Services: 1 year (required)
Work Location: In person

Expected start date: 2024-05-11

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Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff, Alberta's Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

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The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff, Alberta's Outdoor Lifestyle

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Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.