FAIRMONT
 
405 Spray Avenue, Banff, AB
Permanent
Fairmont Banff Springs
405 Spray Avenue, Banff, AB
Job details

Job type
Permanent

Location
405 Spray Avenue, Banff, AB

Benefits
Pulled from the full job description
Dental care
Vision care

Full job description
Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.


Job Description

Fairmont Gold Supervisor

The VIP concierge manager is a vital element in elevating our guest journey. This individual has a dynamic personality coupled with the mindset of a great business thinker.

Reporting to the Assistant Director of Rooms, the VIP concierge manager is responsible for ensuring the smooth and efficient operation of all aspects of the Suite & VIP Operations, while consistently achieving exemplary guest service and adhering to Fairmont policies and procedures.

What is in it for you:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500 - lifetime), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler (subject to availability)
Comprehensive wellness platform for employee mental health and wellbeing support
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor
What you will be doing:

Daily supervision of the VIP Operation to ensure the highest level of guest satisfaction and Fairmont Standards are followed at all times
Daily, reviewing VIP reservations to ensure all guest requests are met
Unparalleled attention to detail with respect to every facet of the operation
Use the Fairmont Revenue Management philosophies to control the Suite inventory including upgrades, up sells, out of order rooms, sell outs, preventative maintenance and special room projects
Build a strong working relationship with the Front Office (Front Desk, Concierge, Bell/Door and Royal Service) and Housekeeping departments to sell and promote Fairmont Gold within the hotel
Build a strong working relationship with the Food & Beverage Team to ensure the highest quality of food is presented daily and to maximize beverage profit
Establish and maintain communication with all guest experience supervisors on a daily basis
Provide strong and effective communication with all other department, highlighting Fairmont Gold requirements to ensure that proper level of service to our guests
Take ownership of all capital and special projects specific to Fairmont Gold
Create new initiatives that will surprise and delight our Guests providing that special touch expected.
Maintain and provide clear, concise, and accurate information to guests about attractions, dining, special events, and other available services
Develop and maintain contacts with counter parts in other Fairmont properties as well as other hotels and hospitality services in the area
Maintain and report deficiencies in the department and knowledge of all safety and emergency procedures
Supervise all contributing Colleagues who provide services to the Fairmont Gold area to ensure that the appropriate service levels are provided and achieved at all times
Provide service that consistently exceeds out internal and external guest expectations always leading by example
Maintain financial accountability with labor costs and departmental expenses
Handle and resolve guest’s complaints, including follow up in a timely manner and proper communication in the daily log
Actively seek feedback from employees and guests, including follow up and action to improve Forbes, Trust You, EES and LQA results
Adhere to health and safety policies and procedures as outlined by the Fairmont Banff Springs

Qualifications

Your experience and skills include:

Must have an entrepreneurial spirit
Must be passionate about guest service, relentless in creating “wow” experiences
Must be an innovator, with the mindset of constantly analyzing our product and services
Must be able to inspire a team to achieve the ultimate luxury experience
Impeccable presentation
A minimum or 2 years, 4-diamond hotel concierge experience an asset
Previous experience in an Assistant Manager capacity
Must have a proven record of exceeding guest expectations and commitment to guest service
Excellent leadership, written and verbal communication, and interpersonal skills
Self-motivating with the initiative and ability to complete projects and tasks in a timely manner
Great organizations skills with a proven ability to work under pressure
An operations knowledge of Property Manager and Microsoft Office Suite an asset
Diploma or Degree in Hospitality Management is an asset
Knowledge of a second language and its application in the hotel/hospitality industry an asset
Your team and working environment:

Fast-paced, upscale, luxury hotel

Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer

Hospitality employees worldwide making this a great place to develop lifelong connections


Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit www.banffspringsjobs.com.