The Fairmont Banff Springs Regional Sales Coordinator and Contract Specialist – Tour and Leisure

Primary Location
: Canada-Banff-The Fairmont Banff Springs
Employee Status
: Regular 
Regional Sales Coordinator & Contract Specialist - Tour & Leisure
Join a winning team!  The Fairmont Banff Springs Sales Department and Fairmont's Canada Western Mountain Region (The Fairmont Banff Springs, The Fairmont Chateau Lake Louise, The Fairmont Jasper Park Lodge, The Fairmont Chateau Whistler) are seeking a detail oriented, professional and high energy Sales Coordinator who is extremely dedicated to her/his job and is willing to “go the extra mile” and able to “think out of the box.” We are looking for a hospitality career professional, who is interested in beginning a career in Sales and Marketing and has a strong desire to excel, and exceed the expectations of our guests. 
Hotel Overview: The Fairmont Banff Springs has built a distinct and iconic reputation in the heart of Canada's Rocky Mountains. With 764 guest rooms, world-class golf and spa experiences, one of the largest food & beverage operations in North America, our Castle in the Rockies is the place to ignite a brilliant career. 
Whether you are seeking innovative mentorship with global career opportunities or you are an outdoor adventure seekers, this year-round, mountain culture offers true work–life balance in one of Canada's most spectacular destinations. 
Summary of Responsibilities: 
Reporting to the Regional Director, Tour & Leisure, responsibilities and essential job functions include but are not limited to the following: 

- Consistently offers professional, engaging and friendly service
- In additional to Regional Sales Coordinator, this position is the Contract Specialist within the Tour & Leisure Sales Department.
- Team lead for all aspects of creating, checking and issuing Tour & Leisure contacts and distributing through proper channels internally
- Maintain tracking and reporting system in excel for top accounts
- Provide departmental administration support
- Consistently offers professional, engaging and friendly service
- Coordinating and supporting all aspects of sales activities including taking initial inquiries, generating leads, proposals, referrals and contracts, blocking space etc.
- Liaise with clients in absence of sales managers
- Maintain an accurate count of all Sales collateral
- Possess and share knowledge of The Fairmont Banff Springs, The Fairmont Chateau Lake Louise, The Fairmont Jasper Park Lodge and The Fairmont Chateau Whistler products including accommodation, meeting facilities, history and heritage, activities and local programming
- After appropriate training and development, participate in site inspections, familiarization tours, trade shows and functions within the hotel, as required, and in the absence of the Sales Manager
- Actively participate in industry and hotel training programs
- Be an effective team player within the Sales team of Canada's Western Mountain Region and with other team members in Catering and Conventions, Guest Services, Food and Beverage and other key areas within the hotel and the region
- Actively seek opportunities to improve systems and procedures
- Willing to manage additional responsibilities and duties as required
- Participate in at least one hotel committee (e.g. Health & Safety Committee)
- Attend all Sales meetings and other meetings as required
- Any other tasks assigned
- Any other tasks assigned Qualifications:
- Minimum one year experience in hotel environment (ideally in Sales, Reservations, Conference Service or Front Office)
- Background in accounting or finance is an asset
- Excellent communication skills and English; second foreign language a definite asset
- Proficient knowledge of Excel for reporting, tracking and various projects
- Excellent knowledge of MS Word, Excel, PowerPoint, Windows
- Knowledge of Opera Sales & Catering / Opera Sales Force Automation and Property Manager are assets
- Highly detail-oriented with excellent communication and organizational skills
- Articulate, self-motivated, energetic and positive team-player
- Confident, well-groomed, pleasant telephone and personal disposition
- Able to multi-task and work under deadlines
- Knowledge of The Fairmont Banff Springs, The Fairmont Chateau Lake Louise, The Fairmont Jasper Park Lodge and The Fairmont Chateau Whistler, heritage, facilities and programs are a definite asset
- Desire to learn and advance within the Sales and Marketing team/division
- Enjoys challenges, works well under time pressure, thinks ahead and is extremely committed to the job
- Graduate of Hospitality Degree / Diploma program a definite asset Perks:Endless staff events, subsidized staff housing, daily duty meal in our staff cafeteria, employee travel program, food & beverage/fitness centre/spa/golf discounts, competitive extended benefit plans (medical, vision, dental), employee assistance program. Physical Aspects of Position (include but are not limited to):
- Frequent standing and walking throughout shift
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist! ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. Our Sustainability Partnership program represents our ever-expanding commitment to being a responsible business and to following the principles of sustainability across our operations, the world over. An exciting future awaits! Job Level : Colleague Schedule : Full-time Shift : Day Job Closing Date : 12.Mar.2016, 10:59:00 PM