Lake Louise Inn
Banff, AB
$20.50–$22.50 an hour - Full-time

Job details
Pay
$20.50–$22.50 an hour
Job type
Full-time
Shift and schedule
8 hour shift
Nights as needed
Night shift


Location
Banff, AB

Benefits
Pulled from the full job description
Company events
Dental care
Discounted or free food
Employee assistance program
Extended health care
On-site gym
On-site parking

Full job description
THE PROPERTY:

Lake Louise Inn is a full-service hotel with 247 guest rooms and suites surrounded by soaring pines and sweeping mountain views, nestled among the snowy peaks of Banff National Park and is part of a UNESCO World Heritage Site.

Lake Louise Inn is dedicated to ensuring each position in the company is treated equally and with the utmost importance. We value our employees and want each of them to experience a welcoming atmosphere.

WHAT YOU GET:

Subsidized, furnished, private room with internet, cable and utilities included for Full Time team members.
Live, Work & Play in one of Canada's more iconic settings within Banff National Park.
Daily shift meals in our newly renovated staff cafeteria (taxable benefit).
Use of onsite fitness facility, mini golf course, heated pool and whirlpools.
Subsidized Gym Membership & Fitness classes at local recreation centre.
Group Benefit Plan (Health, Dental, Vision) offered at 7th month of employment.
Employee travel program with preferred room rates at Atlific Hotels.
Discounts on Food & Beverage at 3 onsite restaurants.
Be part of a culture that believes in developing talent & promoting from within.
SALARY:

First 90 days: $20.50 per hour
After 90 days: $22.50 per hour
Summer incentive bonus between May - October (conditions apply)
DETAILS:

Located in Lake Louise
Valid Canadian Work-Permit Required for International Applicants
Full-time position
JOB SUMMARY:

The Guest Service Agent is responsible for Front Desk, Reservations, Guest Activity and occasional Night Audit shifts (as needed). This position provides friendly and accurate service to our guests in a fast-paced environment. Customer service and ensuring the best customer experience is at the forefront of all aspects of this role. This role is required to cover relief Night Audit shift (overnights) as required. Overnight shifts pay a $1 premium per hour.

RESPONSIBILITIES:

Checking in and checking out guests
Answer the hotel phone and taking reservations
Respond to internal guest requests
Communicate and coordinate with other departments within the hotel, particularly Housekeeping and Maintenance
Answer inquiries regarding hotel services, and services available in the community
Improve guest experience through recognizing and resolving guest issues promptly
Assist with training new team members (Front Desk, Reservation, and Night Audit) in order to maintain the desired level of service
Ensure cash handling procedure are followed at all times
Ensure that front desk and lobby area are clean
Ensure the Guest Service Standards, Hotel Policies and Procedures are maintained at all times
Follow Health and Safety rules and guidelines at all times
Other duties as assigned by Front Office Manager
QUALIFICATIONS:

Minimum 6 months of Hotel Front Desk or 1 year Customer Service Experience preferred.

Computer experience with Opera is preferred
A passion for customer service, and strong attention to detail
Excellent communication, interpersonal, administration, and communication skills
Knowledge of foreign languages is an asset
Ability to work different shifts, including overnight shifts
Energetic, flexible, hands-on individual with initiative and integrity
Ability to work under pressure in a fast-paced work environment
Friendly and pleasant demeanor
PLEASE NOTE: WE ARE ONLY ABLE TO CONSIDER CANDIDATES AUTHORIZED TO WORK IN CANADA. WORK PERMIT SPONSORSHIP IS NOT AVAILABLE AT THIS TIME.

Job Type: Full-time

Pay: $20.50-$22.50 per hour

Benefits:

Company events
Dental care
Discounted or free food
Employee assistance program
Extended health care
On-site gym
On-site parking
Vision care
Wellness program
Schedule:

8 hour shift
Day shift
Evening shift
Application question(s):

Are you able to reliably commute or relocate to Lake Louise, AB for this position?
Work Location: In person