Basecamp Resorts
Banff, AB
$55,000–$65,000 a year - Full-time
 
Job details
Pay
$55,000–$65,000 a year
Job type
Full-time
Shift and schedule
8 hour shift
Overtime
Weekends as needed
Holidays

Location
Banff, AB

Benefits
Pulled from the full job description
Dental care

Full job description
Basecamp Property Management Ltd - Canmore
Role is based in Canmore Alberta*
About Basecamp
Basecamp Property Management Ltd is a rapidly growing boutique chain of hotels and real estate developments based in Canmore, Banff, Lake Louise, Kananaskis, Revelstoke, Golden, and many more on the way. We are a young and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities of the Rocky Mountains.
Why Work for Us?
We have a health benefits plan (vision, dental, drugs, disability, paramedical, etc.)
Family and Friends discount at Basecamp.
Employee discounts at Basecamp Properties.
There is room for advancement in our growing company.
We have a friendly atmosphere.
We believe in working hard and having fun!
Position Overview
We are seeking a full time Rooms Division Manager to join our team and support the General Manager in overseeing the operations of Basecamp Lodge, Resorts, Lamphouse and Suites.
This role plays a key part in enhancing the overall guest offering by supporting high standards of service, cleanliness, and operational efficiency. Overseeing the Housekeeping and Guest Services teams, the Rooms Division Manager will manage day-to-day operations, supports the implementation of SOPs, and ensures service quality standards are consistently met. They also assist in ensuring the effective and efficient use of human, material, and financial resources within established budget.

Salary: $55,000.00 - $65,000.00
Full-time/permanent
Shifts: 8-hour shifts (Weekdays, Weekends, nights & Holidays)
Location: Canmore, Alberta

Key Responsibilities

Human Resources:
Builds and supports a capable, motivated, and service-driven Guest Services and Housekeeping team to improve employee retention, team engagement, and operational consistency.
Responsible for recruiting and onboarding high-potential candidates to reduce turnover and improve team stability
Provides structured training and development to support service quality, reduce guest complaints, and increase cross-functional capability
Helps maintain optimal staffing levels and schedules to support occupancy forecasts while adhering to labour budgets and efficiency targets
Supports daily task delegation and fair workload distribution to ensure staff productivity and timely room readiness
Promotes company culture and brand values to strengthen team morale and drive alignment with guest service standards
Reinforces accountability and performance expectations to improve internal audit scores and reduce rework or guest service failures
Proactively identifies training gaps or behaviour trends that may impact cleanliness, service delivery, or guest satisfaction
Collaborates on corrective action plans and coaching sessions to maintain a high-performing team and meet department KPIs
Contributes to retention and engagement strategies by fostering a respectful, communicative, and growth-focused environment
Suggests process improvements or training initiatives that directly enhance guest service scores or reduce operational friction
Standards:
Maintains high service, cleanliness, and operational standards to elevate guest experience, increase Revinate/NPS scores, and reduce service recovery costs.
Leads by example to reinforce SOPs and ensure team adherence during daily operations
Supports team coverage across departments to maintain service continuity and avoid guest-facing service gaps
Conducts room and public space inspections using established checklists to uphold Basecamp brand standards and prevent guest complaints
Monitors cleanliness, linen quality, and in-room amenities to ensure consistency with property audit targets and brand guidelines
Creating and updating SOPs in collaboration with the RGM to improve training clarity and operational execution
Follows up on guest feedback and coordinates timely service recovery to boost online review ratings and reduce follow-up escalations
Coordinates with Guest Services to ensure smooth arrivals and early check-ins, minimizing guest wait times and maximizing first impressions
Supports pre-emptive problem-solving during high occupancy or operational disruption periods, minimizing downtime or risk to guest satisfaction
Oversees weekly department huddles and aligns teams on priorities that support property cleanliness targets and audit readiness
Works closely with Maintenance to flag and track repair requests, ensuring timely resolution to prevent negative guest experiences
Maintains inventory oversight and supply tracking to minimize stockouts, optimize cost-per-room, and support budget adherence
Partners with department Supervisors to ensure proper scheduling coverage, maximizing productivity and minimizing overtime
Operations:
Supports efficient, guest-focused property operations that contribute to occupancy goals, revenue targets, and a competitive market position.
Ensures daily operations are aligned with occupancy forecasts and check-in/check-out patterns to optimize team readiness and guest experience
Oversees room status turnover and readiness timelines to ensure 100% room availability by check-in time, contributing to revenue generation and guest satisfaction
Coordinates cross-department workflows to reduce operational bottlenecks, particularly during peak turnover periods
Tracks and supports proper linen and supply usage to ensure par level maintenance and efficient laundry throughput
Ensures cleanliness and presentation of all guest-facing areas to contribute to positive first impressions and online review metrics
Follows up on daily cleaning, deep cleaning, and maintenance schedules to maintain property condition and minimize service downtime
Optimizing seasonal operations and coordinating off-season prep or project timelines to support long-term asset preservation
Reviews and reports on daily task completion, guest feedback trends, and department KPIs to support data-informed decision-making
Monitors compliance with health and safety standards, helping to mitigate risk and ensure operational compliance
Collaborates with RGM to align department operations with broader business goals, including profitability, RevPAR, and staff productivity
Requirements
Previous leadership experience in hospitality is an asset, ideally with at least 1 year in a supervisory or team lead role within Front Office or Housekeeping
Strong understanding of guest service standards, housekeeping procedures, and front desk operations
Excellent interpersonal and communication skills
Highly organized with strong attention to detail and a proactive, solution-oriented mindset
Comfortable using property management systems (PMS), Microsoft Office Suite, and other operational software
Ability to multitask, prioritize, and remain calm under pressure
Willingness to work a flexible schedule, including evenings, weekends, and holidays as needed
Knowledge of workplace health & safety standards and operational best practices
Physical ability to perform property walkthroughs and assist with operational duties as required
Basecamp Resorts is an equal opportunity employer. We are dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed to fostering diversity and inclusion and celebrate differences. We comply with all federal, provincial and local laws that prohibit discrimination when making all decisions about employment. We welcome all applications from a wide range of candidate. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at careers@basecampresorts.com to discuss your needs confidentially.