The Rimrock Resort Hotel Room Service Server

The Rimrock Resort Hotel
Banff, AB

Job details
Job type
Full Job Description
We truly believe that our continued success is a result of our employee contributions. Positive attitudes, exceptional customer service skills and working as a team is really what makes The Rimrock the most desired hospitality experience in the Canadian Rockies. We pride ourselves on welcoming each new employee onto our team and helping them develop skills and knowledge to further their careers. It is our mandate to promote from within and facilitate both personal and professional growth and development.


Provide professional, engaging, and friendly guest service while delivering food and beverage orders and/or amenities to guest rooms.

Duties & Responsibilities
Have complete knowledge of Room Service menu and ensure awareness of all menu specials, shortages, or item specifics on a per shift basis
Have basic knowledge of wine and spirits
Receive orders via telephone, correctly enter items into MICROS system, set food service cart appropriately, and deliver food and beverages directly to guests rooms
Communicate with guests the applicable service charges and acceptable payment methods
Communicate with Kitchen team and other Room Service staff on a regular basis
Polish silverware and glassware
Accurately check, restock, and charge Mini Bar baskets in guest rooms
Work as a team to maintain a clean and organized work area
Ensure all health regulations and food safety rules are followed
Adhere to all department and company policies and Health and Safety rules set by the Rimrock Resort Hotel
Complete closing duties checklist and prepare a report of duties for follow-up and sharing of important information for incoming team members
Work in coffee shop when necessary
Be knowledgeable of the Hotel’s facilities and the surrounding area of Banff National Park
Physical Demands
Significant standing, walking, leaning, and pushing of carts weighing up to 25 pounds / 11 kg
Frequent kneeling, crouching, squatting, reaching, bending
Performing repetitive tasks with accuracy
May need to climb on small step ladders to reach supplies
Occasionally may need to lift, carry, and pull up to 44 pounds / 20 kg during a shift
May be exposed to hot, damp kitchen and dishwashing environments with chemical fumes and noise
Completion of Grade 12 or equivalent
Alberta ProServe Certification
Customer service oriented
Capable of meeting the physical demands of the position
Able to work both as part of a team and independently
Excellent communication skills
Organized with solid time-management skills
Competent in Micros POS and comfortable handling cash
Thank you for your interest in joining our team! We share in your excitement to live and work in the Canadian Rockies.

You can learn more about what to expect as a Rimrock employee here.

Popular in Canada's National Parks

Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff, Alberta's Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff Alberta's Seasonal Employment

Many positions in Banff are seasonal, with higher demand during the summer and winter months when tourists visit for outdoor activities, skiing, and sightseeing.

Banff National Park's Employmment Accommodations

The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff, Alberta's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

Jobs in the Community of Banff, Alberta

The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.

Transportation in and Around Banff, Alberta

Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.