Banff Jasper Collection by Pursuit - Banff, AB $19 an hour What will be your daily pursuit?: Leading our amazing front desk team in providing our guests with top-notch service and a welcoming Jasper adventure! What perks can you expect?: Work in a dynamic, culturally diverse team from around the globe Seasonal work experience in iconic, unforgettable, and inspiring locations The chance to work in an inclusive culture and make life-long friends Opportunities for career growth or future work at other Pursuit locations Access to one of the world’s most beautiful and iconic National Parks What will you do in this job?: A smooth and correct administrative operation. A correct and up-dated data base within the system Welcoming of all guests Monitors check-ins, as well as groups, and gives total attsention and dedication to guests Taking care of guests and concierge service Offers a wide amount of information Supervises the organization and sales of guests' activities and the correct handling and charging Effectively handles guest complaints, taking corrective action to prevent recurrence and to convert the guest into a repeat customer Co-ordinates proper actions with other departments, informs FO Manager of serious matters Co-ordination and communication with the Housekeeping, Maintenance, and F&B departments Ensures all staff are thoroughly familiar with the Hotel’s emergency procedures and in a state of preparedness for any emergency which may occur Execution of regular technical/skills training Setting up and maintaining ongoing training programs in the Front Office department Familiar with all related company documentation and especially with the relevant Operational Standards Manual for field of responsibility What skills and experience do you need for this job?: 2-5 years experience in a major hotel, and one year experience in a supervisory role Able to speak, read, write and understand the primary language(s) used in the workplace Good communication skills, both verbal and written Most tasks are performed in a team environment with the employee acting as a team leader Able to work with minimal direct supervision Basic computational ability Basic computer skills Knowledge of hotel computer accounting programs, such as Room Master To honour our commitment to be “Always Honest” all employees must consent to a criminal record check What will your work environment be like?: Beautiful. You’ll work in an iconic, unforgettable and inspiring National Park. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun! Independent. You’ll spend your days in and around our historic hotel Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole. To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.