Elk & Avenue Front Desk Agent

 Banff Jasper Collection by Pursuit - Banff, AB
$16 an hour


What will be your daily pursuit?:
Encouraging guests to refresh and relax in Canada's most famous national park
What perks can you expect?:
Work in a dynamic, culturally diverse team from around the globe
Seasonal work experience in an iconic, unforgettable, and inspiring location
Fast-paced and active position – get your step counter ready!
The chance to work in an inclusive culture and make life-long friends
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?:
Acts as the face of Pursuit to our guests.
Work with other hotel staff to personalize the guest experience at the Elk+Avenue, encouraging guests to refresh and relax in Canada's most famous national park
Provide a professional, friendly and efficient check-in and check-out process and coordinates efforts to accommodate any requests
Act as an ambassador for Pursuit, as well as the surrounding area in Banff National Park, to fully enhance the experience of all guests staying at our Banff Hotels
Welcome and register arriving guests
Promote and sell rooms
Check-out departing guests, review guest accounts
Post incidental charges to rooms and process payments
Use proper telephone etiquette
Handle reservations by phone and in person
Handle a high-volume of general enquiries
Provide information on hotel facilities, local points of interest, services in area
Communicate with other departments
Respond to guest concerns and complaints
Assorted clerical duties, maintaining a clean work environment
What skills and experience do you need for this job?:
Committed to exceptional guest service
Excellent communication and interpersonal skills
Must thrive on dealing with people and be guest focused
Superb attention to detail
Ability to multi-task while handling high-pressure situations
Energetic and highly-motivated
Professional, well-groomed manner – must meet the grooming policies and standards of Pursuit
Ability to work all days and shifts, mornings, evenings, weekends
High school or equivalent education
Bachelor's Degree or related technical school degree preferred
To honour our commitment to be “Always Honest” all employees must consent to a criminal record and credit check
Thank you for your interest in working with us, however, only those selected for an interview will be contacted.
What will your work environment be like?:
Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
Independent. You’ll spend your days in and around national parks.
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

Popular in Canada's National Parks



Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff's Seasonal Employment

Many positions in Banff are seasonal, with higher demand during the summer and winter months when tourists visit for outdoor activities, skiing, and sightseeing.

Employmment Accommodations

The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

Jobs in the Community of Banff

The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.

Transportation

Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.