Guest Services Supervisor
Banff Park Lodge

218 Lynx Street, Banff, AB
$18.50–$20.25 an hour - Permanent, Full-time
Banff Park Lodge
218 Lynx Street, Banff, AB
$18.50–$20.25 an hour
Job details

Pay
$18.50–$20.25 an hour
Job type
Permanent
Full-time
Shift and schedule
8 hour shift
Location
218 Lynx Street, Banff, AB
Benefits
Pulled from the full job description
Company events
Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
On-site parking
Welcome! Banff Park Lodge Collection of Hotels operates 3 hotel properties - Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites - and 2 restaurants - La Terrazza and Crave Mountain Grill - all with an ideal location, steps away from lively downtown Banff on one side and from the peaceful Bow River on the other.

At our company, we understand the importance of having workplace diversity to achieve growth and success in our company, our team, and our community. We are committed to providing a safe and equitable work environment and want to see our team thrive both inside and outside of work. We do not tolerate any form of discrimination in the workplace, including during the recruitment stages, based on race, colour, religion, sex, sexual orientation, gender identity, nationality, age, disability, Aboriginal/Native American status, or other. We are happy to consider accessibility accommodations to applicants upon request to prevent barriers in the application process. Please submit accommodation requests to hradmin@banffparklodge.com and title “"APPLICATION ACCOMMODATION REQUEST". We thank all candidates for their application but will only contact those whom we select to invite to an interview.

Thank you for your interest in joining our team as Guest Services Supervisor.

Employee Incentives:

Staff accommodation from $8.50 - 15.50 per day (based on availability).
Friends and Family rate on hotel rooms and on food and drinks in our 2 in-house restaurants.
Free duty meal in our staff cafeteria.
Health benefits available after 6 months of employment.
15% off treatments at Cedar & Sage.
Monthly staff socials.
Refer a friend bonus program
Use of our Corporate Canoe Club Pass.
Great opportunities for career growth.
Duties include (but are not limited to):

Customer service oriented to ensure guests' satisfaction from arrival to departure.
Conduct Front Desk duties such as check-in, check-outs, making guest keys, etc.
Act as the main point of contact for guest inquiries, requests, and concerns.
Handle escalated guest issues and find effective solutions.
Ensure prompt and courteous communication with guests.
Verify billing, create room reservations, and process special requests.
Provide training and ongoing support to ensure high standards of customer service.
Being knowledgeable of the Hotel, its layout, services and with all emergency and safety procedures.
Work closely with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
Foster a positive, collaborative and safe work environment for guests and staff.
Ideal Candidate:

Effective leadership with strong communication and interpersonal skills
Reliable and can commit to minimum 6-12 months of employment
Has 1 to 2 years previous Hotel Front Desk or Reservations experience
Is a capable multi-tasker with a keen attention to detail
Has a professional and friendly personality and demeanor in person and over the telephone.
Has proven problem solving, conflict resolution and guest service resolution skills
Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests
Has experience working with Microsoft Office and property management systems such as Opera/Opera Cloud
Job Types: Full-time, Permanent

Salary: $18.50-$20.25 per hour

Benefits:

Company events
Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
On-site parking
Vision care
Schedule:

8 hour shift
Supplemental pay types:

Bonus pay
Application question(s):

When is your available start date?
Please state your pronoun (optional).
Will you require staff accommodation?
How long do you plan to be in Banff?
Do you require accommodations during the application process? If so, please send an email to hradmin@banffparklodge.com to request accommodations. OR indicate Not Applicable (N/A).
Experience:

Hotel Front Desk: 1 year (required)
Work Location: In person