Rocky Mountaineer Banff Lake Louise Luggage Host

 Banff, AB
Part-time


The Luggage Host reports into the Station Manager and is part of Rocky Mountaineer’s frontline team. This role is responsible for delivering guest service excellence and luggage handling services to ensure all guest luggage is safely organized for delivery/pick-up.

Key Areas of Accountability:

Responsible for the safe tagging, sorting, loading, unloading and delivery of guest luggage, along with general station maintenance.

Ensuring the safe and efficient loading, unloading and sorting of guest luggage at the station, hotels, and/or motor coaches;
Effective communication with luggage truck/motor coach drivers to coordinate luggage movement;
Communicating with RM partners and station management regarding guest luggage issues; and
Performing general cleaning and maintenance to maintain station and platform aesthetics in line with the RM “white glove clean” standard.
Provide world-class service to guests at the station and partner hotels in order to deliver on RM’s brand promise enabling the creation of life changing experiences for guests.

Greeting guests at station and/or hotels and answering guest questions
Assisting the Destination Host team with guest check-in and the tagging of guest luggage
Effectively communicating with the team, including proper use of radio communication;
Operating equipment as required for mobility challenged guests (e.g. wheelchair lift/wheelchairs/golf carts);
Providing service for special guest requirements as directed; and
Responding to irregular emergency operations under the direction of station management which could require motor coach travel to other locations.
Other duties as assigned to ensure effective station management.
Adhere to RM’s safety and security standards so that safety hazards and concerns are mitigated/reduced for RM guests, team members, and partners.

Compliance with all safety and security regulations.
Execute destinations safety and emergency response procedures and instructions.
Works with a safety-first mindset and encourages other to build a culture of safety at RM.

Popular in Canada's National Parks



Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff, Alberta's Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff Alberta's Seasonal Employment

Many positions in Banff are seasonal, with higher demand during the summer and winter months when tourists visit for outdoor activities, skiing, and sightseeing.

Banff National Park's Employmment Accommodations

The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff, Alberta's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

Jobs in the Community of Banff, Alberta

The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.

Transportation in and Around Banff, Alberta

Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.