Banff Jasper Collection by Pursuit - Banff, AB What perks can you expect?: Work in a dynamic, culturally diverse team from around the globe Seasonal work experience in an iconic, unforgettable, and inspiring location Fast-paced and active position – get your step counter ready! The chance to work in an inclusive culture and make life-long friends Opportunities for career growth or future work at other Pursuit locations Access to one of the world’s most beautiful and iconic National Parks What will you do in this job?: Support the Store Manager/DOR in providing ongoing retail, product and customer service training to new and existing staff Assist with seasonal employee on-boarding, hiring, orientation and training Assist in planning, organizing and conducting merchandise changeovers or product movement following pursuits operating plans Strong focus on store operations, focusing on team member and customer engagement Leading by example and upholding Pursuit’s 4 Core Values Assist in managing monthly budgets and forecasts by managing weekly schedules, weekly sales targets and adjusting as needed based on business levels and demands Directly supervise Retail Associates and Team Leads, Perform coaching and performance reviews when necessary, communicating action plans and performance results with Store Manager Spend a maximum of 25% of their work week performing office tasks, assisting Store Manager as needed Ensure floor is fully stocked with product Communicate directly with Retail Inventory Team and Store Manager on floor and on hand inventory and order suggestions Train and manage employees on all POS systems and operational tasks Manage store inventory, communicate any expired and/or damaged products to Retail Inventory plan as per Pursuit’s operating plans Assist with all stages of ordering, receiving and organizing product as needed Professionally and effectively handle any customer issues or concerns, train Team Leads on refunds/exchanges and common customer issues Other duties as assigned What skills and experience do you need for this job?: Supervisory / leadership experience Customer service and cash handling experience Strong communication and organizational skills Self-motivated with a high level of initiative Able to communicate fluently in English, secondary language skills are an asset Mature and able to excel in fast paced team environment What will your work environment be like?: Beautiful. You’ll work in iconic, unforgettable and inspiring National Park. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun! Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole. To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.