The Rimrock Resort Hotel Banff, AB Full-time We truly believe that our continued success is a result of our employee contributions. Positive attitudes, exceptional customer service skills and working as a team is really what makes The Rimrock the most desired hospitality experience in the Canadian Rockies. We pride ourselves on welcoming each new employee onto our team and helping them develop skills and knowledge to further their careers. It is our mandate to promote from within and facilitate both personal and professional growth and development. Scope Provide professional, engaging, and friendly guest service while delivering food and beverage orders and/or amenities to guest rooms. Duties & Responsibilities Have complete knowledge of Room Service menu and ensure awareness of all menu specials, shortages, or item specifics on a per shift basis Have basic knowledge of wine and spirits Receive orders via telephone, correctly enter items into MICROS system, set food service cart appropriately, and deliver food and beverages directly to guests rooms Communicate with guests the applicable service charges and acceptable payment methods Communicate with Kitchen team and other Room Service staff on a regular basis Polish silverware and glassware Accurately check, restock, and charge Mini Bar baskets in guest rooms Work as a team to maintain a clean and organized work area Ensure all health regulations and food safety rules are followed Adhere to all department and company policies and Health and Safety rules set by the Rimrock Resort Hotel Complete closing duties checklist and prepare a report of duties for follow-up and sharing of important information for incoming team members Work in coffee shop when necessary Be knowledgeable of the Hotel’s facilities and the surrounding area of Banff National Park Physical Demands Significant standing, walking, leaning, and pushing of carts weighing up to 25 pounds / 11 kg Frequent kneeling, crouching, squatting, reaching, bending Performing repetitive tasks with accuracy May need to climb on small step ladders to reach supplies Occasionally may need to lift, carry, and pull up to 44 pounds / 20 kg during a shift May be exposed to hot, damp kitchen and dishwashing environments with chemical fumes and noise Qualifications Completion of Grade 12 or equivalent Alberta ProServe Certification Customer service oriented Capable of meeting the physical demands of the position Able to work both as part of a team and independently Excellent communication skills Organized with solid time-management skills Competent in Micros POS and comfortable handling cash Thank you for your interest in joining our team! We share in your excitement to live and work in the Canadian Rockies.
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