Front Desk Agent, Moose Hotel & Suites Job Description We're on the lookout for staff to join our new hotel: The Moose Hotel & Suites! The position is challenging, varied and offers the opportunity to work flexible hours and meet new people from around the world. We are seeking an energetic & dynamic person to fill this first point of contact role. The successful candidate will have a professional appearance and manner; be able to deal with a wide variety of people and situations. Duties Responsibilities include but are not limited to: • Interact effectively with hotel guests and co-workers to create a positive hotel experience; • Handle guest registration and room assignments, accommodating special requests whenever possible in a timely manner; • Process group arrivals and departures; • Take, cancel and change room reservations; • Answer all in-coming phone calls in a professional manner to the standard set by Banff Lodging Company; • Provide information on hotel facilities and services with hours of operation; • Share general information on points of interest in the area and services in the community; • Process guest departures, calculate charges and receive payment; • Additional duties as assigned. Qualifications The successful candidate will possess excellent communication skills, strong customer service skills and a willingness to work with a positive team player attitude. The successful candidate will be able to work a flexible schedule including weekends and holidays. Prior experience with Maestro is an asset. Compensation An outstanding benefits package combined with attractive compensation awaits the right candidate. We're talkin' Lux movie theatre discounts, food and beverage discounts at all our restaurants, employee share ownership program and more!