clerk, front desk - hotel Banff International Hostel - Banff, AB $14 an hour - Full-time, Permanent Languages English Education No degree, certificate or diploma . Experience 1 year to less than 2 years . Business Equipment and Computer Applications Word processing software; Spreadsheet; Multi-line switchboard; Internet; Database software; Central reservation system (CRS); Computerized bookkeeping system . Work Setting Hostel . Specific Skills Take, cancel and change room reservations; Register arriving guests and assign rooms; Provide information on hotel facilities and services; Process group arrivals and departures; Process guests' departures, calculate charges and receive payments; Perform light housekeeping and cleaning duties; Investigate and resolve complaints and claims; Balance cash and complete balance sheets, cash reports and related forms; Answer telephone and relay telephone calls and messages; Clerical duties (i.e. faxing, filing, photocopying); Provide general information about points of interest in the area; Follow emergency and safety procedures; Provide customer service; Assist clients/guests with special needs; Maintain an inventory of vacancies, reservations and room assignments . Security and Safety Bondable; Criminal record check . Transportation/Travel Information Public transportation is available . Work Conditions and Physical Capabilities Fast-paced environment; Work under pressure; Attention to detail . Work Location Information Staff accommodation available . Personal Suitability Effective interpersonal skills; Flexibility; Team player; Excellent oral communication; Excellent written communication; Client focus; Dependability; Judgement; Reliability; Organized .
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